Technology Support Analyst

Audley Travel; England; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

25 days holidays, increasing to 30

A day off for your birthday

Healthshield health cash plan

Enhanced family leave

Enhanced pension scheme

Discounted travel trips

Wellbeing platform access

Sabbatical leave

Job summary

A travel service provider in the United Kingdom is seeking a Technology Support Analyst to provide end-user support and resolve technical issues for various technologies. The ideal candidate will have experience with 1st and 2nd line support, and knowledge of ITIL frameworks, Microsoft 365, and basic networking. The role allows for hybrid working with flexible arrangements, including benefits like health plans, holidays, and sabbatical leave. A commitment to diversity and employee wellbeing is a strong focal point of the company.

Qualifications

• Deliver effective 1st and 2nd line support for internal customers.
• Administer a range of technologies within an enterprise environment.
• Work within an ITIL framework and ensure service levels are met.

Responsibilities

• Provide technical issue resolution for technology services.
• Support infrastructure services and networking.
• Coordinate Major Incidents and communicate with stakeholders.

Skills

1st and 2nd end-user line support

ITIL framework experience

Microsoft 365 administration

Active Directory administration

Basic networking troubleshooting

PowerShell Scripting

Tools

Windows Server

Job description

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At Audley Travel, we turn careers into adventures. We're dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.

If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more here.

The Role

As a Technology Support Analyst, you will be providing end user support and technical issue resolution for Audley’s Technology services, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security, and other technologies as required. Technology Support Analyst ensures the Technology department meets the agreed services levels. Also, follows Audley Technology processes and actively contributes to the knowledgebase for Technology use and for internal customers’ self-service. The Technology Support Analyst will help coordination of Major Incidents and provides communication to relevant stakeholders.

This role requires some evening working on a rotational basis and overseas travel to our US office in Boston may be required from time to time as dictated by the business.

Key Responsibilities

• Provide end user support and technical issue resolution for Audley’s Technology services, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security and other technologies as required
• Ensures the Technology department meets the agreed services levels
• Provide effective and efficient 1st & 2nd technical line support to internal customers and to support the Service Delivery Manager
• Follows Audley Technology processes and actively contributes to the knowledgebase for Technology use and for internal customers’ self service
• Help co-ordination of Major Incidents and provides communication to relevant stakeholders

About you

You will bring expertise in delivering 1st and 2nd end-user line support, along with practical experience in administering a range of technologies and services within an enterprise environment.

• Additional experience required: Working within an ITIL framework
• Entry level administration of Microsoft 365 environments
• End user Active Directory administration
• Troubleshoot basic networking issues: DNS, DHCP and TCP/IP
• Experience and knowledge of the following is desirable: PowerShell Scripting
• Networking concepts & protocols
• Windows Server Administration

Why Audley

We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that our employees join us in the office for a minimum of 3 days a week.

There’s more:

• 25 days of holidays rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave
• Enhanced pension scheme
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
• Sabbatical leave
• Long service awards

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Seniority level

• Associate

Employment type

• Full-time

Job Function

Information Technology

Industries

Travel Arrangements