IT Support Specialist — 1st/2nd Line, Microsoft 365

Thomas & Dessain; United Kingdom, United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Thomas & Dessain in Jersey is seeking an IT support professional to join a busy technology team. You will deliver first-line support and help develop second-line capabilities across Microsoft 365, desktop services, and business applications.

You will troubleshoot issues, maintain accurate records and contribute to improving service delivery with a customer-focused approach and clear communication.

Qualifications

• Experience in IT service desk or helpdesk.
• Strong communication and customer-focused approach.
• Ability to troubleshoot and resolve common IT issues.

Responsibilities

• Provide first-line IT support and issue resolution.
• Develop and support second-line activities across Microsoft 365, desktop services, and business applications.
• Maintain accurate records and help improve service delivery.

Skills

Service desk experience

Strong communication

Customer-focused

Tools

Microsoft 365

Desktop services

Business applications

User access management

Job description

Thomas & Dessain in Jersey is seeking an IT support professional to join a busy technology team. You will deliver first-line support and help develop second-line capabilities across Microsoft 365, desktop services, and business applications.

You will troubleshoot issues, maintain accurate records and contribute to improving service delivery with a customer-focused approach and clear communication.