IT Service Desk Analyst – 365, Windows & iOS Support

Maven Partners Offshore; Saint Helier; Vor Ort; GBP 25.000 - 40.000; Vollzeit

Zusammenfassung

Maven Partners Offshore in Jersey seeks an experienced IT Service Desk professional to join its support team, delivering responsive technical support to users across multiple jurisdictions while ensuring IT procedures, standards and service levels are consistently maintained.

Responsibilities include logging and resolving incidents, troubleshooting hardware and software, supporting Office 365, Windows 11, and Azure, and assisting with IT projects.

Qualifikationen

• Minimum of one year's experience in a similar IT Service Desk or IT Support role.
• Practical knowledge of Microsoft Office 365, Windows 11 and Microsoft Azure Administration, Cisco Webex Calling, Microsoft InTune, Citrix and iManage Cloud.
• Comfortable working with a broad range of networking hardware and software, with the ability to learn new technologies quickly.

Aufgaben

• Provide responsive and effective IT Service Desk support to users across all jurisdictions.
• Log, manage and resolve IT incidents and service requests in line with agreed procedures and service levels.
• Troubleshoot hardware, software, connectivity and user access issues, escalating more complex matters where appropriate.
• Provide support across Microsoft Office 365, Windows 11 and iOS operating systems
• Assist users with the installation, configuration and use of IT hardware and software
• Support the effective operation of networking systems, hardware and software
• Maintain accurate records of incidents, resolutions and user support activity
• Follow established IT procedures, policies and security standards
• Contribute to the ongoing improvement of IT Service Desk processes and user experience
• Work collaboratively with the wider IT team and relevant third-party providers to resolve technical issues
• Assist with IT projects, system implementations and other technology initiatives as required
• Maintain a strong awareness of information security and ensure appropriate controls are followed at all times
• Operate on a weekly shift rotation basis, covering core hours of 8am – 6pm

Kenntnisse

Microsoft Office 365

Windows 11

Microsoft Azure Administration

Cisco Webex Calling

Microsoft InTune

Citrix

iManage Cloud

Networking hardware

Troubleshooting

Jobbeschreibung

Maven Partners Offshore in Jersey seeks an experienced IT Service Desk professional to join its support team, delivering responsive technical support to users across multiple jurisdictions while ensuring IT procedures, standards and service levels are consistently maintained.

Responsibilities include logging and resolving incidents, troubleshooting hardware and software, supporting Office 365, Windows 11, and Azure, and assisting with IT projects.