Second Line Support Engineer

RedRock Resourcing; Chippenham; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Broad exposure across different areas of IT

Opportunity to get involved in projects

Collaborative team environment

Job summary

An established organisation in Chippenham is seeking a hands-on Second Line Support Engineer to support colleagues in the day-to-day running of their IT function. In this user-focused position, you will provide crucial assistance in IT issues, manage support tickets, and contribute to system upgrades. Ideal candidates will have experience in IT service desk environments and be knowledgeable in Microsoft 365, Windows, and Active Directory. Join a collaborative team with opportunities for growth while ensuring systems remain secure and high-performing.

Qualifications

• Experience in an IT support or service desk environment required.
• Ability to manage workload independently and prioritize effectively.
• Comfortable working in a fast-paced, time-sensitive environment.
• Ability to manage workload independently and prioritise effectively.
• Strong communication skills with the ability to simplify technical issues.
• Comfortable working in a fast-paced, time-sensitive environment.

Responsibilities

• Provide 1st and 2nd line support for IT issues and requests.
• Support users both on-site and remotely.
• Assist with system upgrades and continuous improvement work.
• Assist with system upgrades, deployments, and continuous improvement work.
• Help ensure systems remain secure, stable, and high-performing.
• Manage support tickets and liaise with external providers when required.

Skills

IT support experience

Microsoft 365 knowledge

Windows expertise

Active Directory knowledge

Windows Server exposure

Azure familiarity

Strong communication skills

Tools

Microsoft 365

Windows OS

Active Directory

Windows Server

Azure

Job description

An established organisation is seeking a hands‑on Second Line Support Engineer to play a key role in the day‑to‑day running of their IT function. This is a varied, user‑focused position where you’ll support colleagues across the business while also contributing to system upgrades, improvements, and wider IT initiatives.

Key responsibilities

• Provide 1st and 2nd line support for IT issues and requests
• Deliver day‑to‑day support across hardware, software, and core systems
• Support users both on‑site and remotely
• Assist with system upgrades, deployments, and continuous improvement work
• Help ensure systems remain secure, stable, and high‑performing
• Manage support tickets and liaise with external providers when required

What we’re looking for

• Experience in an IT support or service desk environment
• Good knowledge of Microsoft 365, Windows, and Active Directory
• Exposure to Windows Server and Azure environments
• Able to manage workload independently and prioritise effectively
• Strong communication skills with the ability to simplify technical issues
• Comfortable working in a fast‑paced, time‑sensitive environment

What’s on offer

• Broad exposure across different areas of IT
• Opportunity to get involved in projects and build your experience
• Collaborative team environment with room to progress

Please note: Sponsorship is not available for this position.