Escalation Engineer: Microsoft 365 & Cloud Infra

Thomas & Dessain; United Kingdom; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

Thomas & Dessain is seeking an IT Support specialist to deliver advanced support for Microsoft 365 and Azure, handling escalations and complex technical issues. You will diagnose desktop, networking, server and cloud-related problems, supporting clients across environments while maintaining high service quality.

In this fast-paced managed services setting, you will work with the Service Delivery team to ensure efficient operations, continuous improvement, and strong client satisfaction both

Qualifications

• Experience in IT support roles.
• Strong troubleshooting and diagnostic skills.
• Familiarity with Microsoft 365 and Azure environments.

Responsibilities

• Provide advanced IT support and escalation services to clients.
• Diagnose and resolve desktop, network, server, and cloud-related issues.
• Support clients remotely and onsite as required to maintain service levels.
• Contribute to engineering and infrastructure support activities and maintain technical expertise.

Skills

Microsoft 365

Azure

Remote support

Escalation handling

Job description

Thomas & Dessain is seeking an IT Support specialist to deliver advanced support for Microsoft 365 and Azure, handling escalations and complex technical issues. You will diagnose desktop, networking, server and cloud-related problems, supporting clients across environments while maintaining high service quality.

In this fast-paced managed services setting, you will work with the Service Delivery team to ensure efficient operations, continuous improvement, and strong client satisfaction both