IT Support Level 3 Apprenticeship - SecuriGroup

QA Limited; Glasgow; On-site; GBP 12,000 - 16,000; Full time

Job summary

SecuriGroup is offering an IT Support Apprentice role in Glasgow designed to kickstart your IT career with hands-on experience across our IT services. You will provide predominantly first‑line support to internal users, learning to triage tickets, configure equipment and assist with security and compliance tasks under guidance.

Working 35 hours per week, Monday to Friday, you’ll gain practical technical skills, customer service experience and a portfolio of completed apprenticeship requirements,

Qualifications

• Genuine interest in IT and willingness to learn new systems.
• Helpful, patient and professional customer service approach.
• Clear written and verbal communication; explain information plainly.
• Good problem-solving, detail-oriented and logical approach.
• Strong organisational and time-management abilities.
• Able to work well in a team and seek guidance when needed.
• Commitment to completing apprenticeship learning and portfolio requirements.

Responsibilities

• Triage, prioritise and update service desk tickets, communicating with end users.
• Provide first-line IT support to organisation users across multiple platforms.
• Troubleshoot common issues and escalate when needed.
• Prepare, configure and issue IT equipment, maintain asset records.
• Support and administer business-critical applications under guidance.
• Assist with information security and compliance activities per SecuriGroup policies.

Skills

Interest in IT

Customer service

Clear communication

Problem solving

Organisational skills

Teamwork

Apprenticeship commitment

Job description

Launch your IT career with SecuriGroup!

Earn while you learn, support colleagues across Glasgow and build practical helpdesk skills with a recognised apprenticeship.

With technology playing a key role in its day-to-day operations, SecuriGroup is looking for an enthusiastic IT Support Apprentice to join its Glasgow-based IT team. This is a fantastic opportunity to begin your career in IT, gaining hands‑on experience and developing practical technical skills within a growing organisation.

About the role

Working under the guidance of IT colleagues, the IT Support Apprentice will provide predominantly first‑line support to internal organisation users. The role will build practical technical, customer‑service and problem‑solving skills while contributing to the reliable day‑to‑day operation of the organisation’s IT services.

Responsibilities

• Triage, prioritise and update service desk tickets, communicating effectively with end users.
• Provide supported first‑line assistance to organisation users across a range of platforms.
• Troubleshoot common support issues, escalating issues where appropriate.
• Prepare, configure and issue IT equipment, maintaining accurate asset, stock and equipment records.
• Support and administer business‑critical applications under guidance.
• Assist with basic information security and compliance activities, following SecuriGroup policies.

Required skills

• A genuine interest in IT and a willingness to learn new systems, technologies and working practices.
• A helpful, patient and professional approach to customer service.
• Clear written and verbal communication skills, including the ability to explain information in straightforward terms.
• Good problem‑solving skills, attention to detail and a logical approach to investigating issues.
• Effective organisation and time‑management skills, with the ability to manage several tasks with support.
• The ability to work positively as part of a team and to ask for guidance when required.
• Commitment to completing apprenticeship learning and portfolio requirements.

Desirable experience

• Personal, academic, voluntary or work-based experience with IT.
• Familiarity with workplace productivity tools, service desks or common operating systems.
• Experience of helping others use technology or explaining technical information.
• An awareness of cyber security, data protection or safe working practices.

Working hours

35 hours per week, Monday to Friday, 9am - 5pm

Future prospects

Subject to performance and successful completion of the apprenticeship, a permanent contract may be available including opportunities for further development.

About the Company

SecuriGroup is one of the UK’s leading security solutions providers, delivering a wide range of services across the UK and Ireland. From security officers and event safety to CCTV, access control and intelligence services, SecuriGroup combines people and technology to help create safer environments for its customers.