IT Helpdesk Apprentice

QA; Stirling; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Death in Service Insurance 3x salary.

28 days holiday.

Job summary

QA in Stirling, United Kingdom, is seeking an apprentice to join our Service Desk team. This vocational apprenticeship offers hands-on IT support across Microsoft 365, cyber security, cloud services, websites and telecoms while training towards an industry-recognised qualification.

You will log tickets, assist with security checks, set up user accounts, help with website updates and telecoms administration, and develop strong communication and problem-solving skills in a collaborative

Qualifications

• Passionate about IT and cyber security.
• Strong communication and customer service skills.
• Eager to learn and develop new technical skills.
• Organised, proactive and keen to solve problems.
• Ability to work independently and as part of a team.

Responsibilities

• Provide first-line IT support via phone, email, and remote access.
• Log and manage support tickets, troubleshooting Microsoft 365, hardware, software, and networking issues.
• Set up user accounts, devices, MFA, and business applications.
• Assist with cyber security monitoring and security checks.
• Support website content updates and basic website maintenance.
• Help with telecoms administration, including user accounts and handset configuration.
• Maintain accurate documentation and support client onboarding and deployment activities.

Skills

IT support basics

Cyber security awareness

Communication

Customer service

Teamwork

Problem solving

Tools

Microsoft 365

Windows 11

Microsoft Teams

SharePoint

OneDrive

VoIP systems

Job description

Portal Technologies are looking for a motivated and enthusiastic apprentice to join our growing Service Desk team. This is an exciting opportunity to gain hands‑on experience across IT support, cyber security, cloud services, websites, and telecoms while working towards an industry-recognised qualification.

Key responsibilities:

• Provide first-line IT support via phone, email, and remote access.
• Log and manage support tickets, troubleshooting Microsoft 365, hardware, software, and networking issues.
• Set up user accounts, devices, MFA, and business applications.
• Assist with cyber security monitoring, phishing awareness campaigns, and security checks.
• Support website content updates and basic website maintenance.
• Help with telecoms administration, including user accounts, call routing, and handset configuration.
• Maintain accurate documentation and support client onboarding and deployment activities.

About you:

• Passionate about IT and cyber security.
• Strong communication and customer service skills.
• Eager to learn and develop new technical skills.
• Organised, proactive, and keen to solve problems.
• Ability to work independently and as part of a team.

Desirable knowledge:

Any experience or awareness of the following would be beneficial, but full training will be provided:

• Microsoft 365.
• Windows 11.
• Microsoft Teams, SharePoint and OneDrive.
• Networking and cyber security basics.
• Content management systems.
• VoIP telephony systems.

Working hours:

9am - 5.30pm.

What you'll gain:

• Structured apprenticeship programme with full training.
• Experience across IT support, cyber security, cloud services, websites, and telecoms.
• Exposure to real customer environments and modern technologies.
• Supportive team with clear development and progression opportunities.

Benefits:

• Death in Service Insurance 3x salary.
• 28 days holiday.

Potential career progression:

IT Support Technician, Cyber Security Technician, Systems Administrator, or Professional Services Engineer.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.