End User IT Support Apprentice – Level 3 ICT (Glasgow)

Thales Group; Glasgow; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid/flexible working options

Learning and development support

Contributory Company Pension

Private medical insurance

Job summary

Thales Group in Glasgow, United Kingdom, is offering an End User Support Apprentice – Level 3 ICT Apprenticeship. The programme starts on 6 September 2027 and runs for 18 months, with a real IT support environment on site and virtual delivery.

You will learn ServiceNow, IT service management, and security fundamentals while supporting UK users. The role is a permanent position with a 37-hour week, hybrid/flexible working options, and a salary of £24,000 per year.

Qualifications

• 5 Standards or National 5s grade C or above including English and Maths
• Resident in Scotland on or before 1 August 2027 and for the duration of the programme
• Applicants who already hold a relevant degree will not be eligible for this programme

Responsibilities

• Logging, troubleshooting, diagnosing and managing incidents
• Assisting with incidents & service requests
• Stock Management
• Laptop/desktop builds
• Software deployments
• Mobile phone deployments
• And much more….

Skills

IT support basics

Customer service

Problem solving

Education

Level 3 ICT apprenticeship

Job description

Thales Group in Glasgow, United Kingdom, is offering an End User Support Apprentice – Level 3 ICT Apprenticeship. The programme starts on 6 September 2027 and runs for 18 months, with a real IT support environment on site and virtual delivery.

You will learn ServiceNow, IT service management, and security fundamentals while supporting UK users. The role is a permanent position with a 37-hour week, hybrid/flexible working options, and a salary of £24,000 per year.