IT Support Level 3 Apprenticeship - Aegis

QA Limited; Abingdon; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

£2,000 salary increase on programme

Group Life Policy

Profit share after 12 months

Job summary

QA Limited is offering an IT Apprenticeship in Abingdon, England. You will join a small IT team, learn on-the-job under a dedicated mentor, and gain experience across cloud, support, servers and networks.

The role involves installations, remote support, and network setup, with daily tasks and a strong emphasis on customer service. The programme includes real-world IT training designed to develop highly skilled apprentices, with opportunities for progression after completion.

Qualifications

• GCSEs required in any subjects with 4+
• Maths and English at grade 3+ or equivalent
• No existing higher-level qualification in similar subject

Responsibilities

• Provide IT support and assist with installations for new and existing clients.
• Build bespoke computer systems and servers, offer telephone and remote support, and perform network installations.
• Assist with internal company procedures such as backups and maintenance tasks.
• Work with IT Manager and support team to meet needs and handle day-to-day requests.

Skills

Good communication

Customer service

Team player

Willingness to learn

Attention to detail

Problem solving

Can-do attitude

Driving licence (desirable)

Education

3 GCSEs (4+)

GCSE Maths and English (3+)

No higher-level qualification in similar field

Job description

Launch your IT systems and networking career with Aegis!

Earn while you learn, gain hands-on experience in cloud, support, servers and secure networks, and build a future in tech.

About the role

The apprentice will be part of a small, dedicated, IT team, working closely with other engineers and reporting to their dedicated mentor.

• Providing IT support and assisting with installations for new and existing client bases.
• Building bespoke computer systems and servers, offering telephone technical support, remote support, network installations and call-out support.
• Undertaking internal company procedures e.g. Daily Backup checks, quarterly maintenance tasks etc.
• Driver advised due to office location

Responsibilities

• Working in conjunction with the IT Manager and the support team.
• Working alongside the IT Manager on the applications, telephony, infrastructure and systems so they meet current and future needs.
• Supporting the IT Manager in handling the day-to-day user requests from service desk system, ticketing & installations and upgrades.
• Developing social media strategies with the team to gain a bigger following in order to increase traffic to the website.

The training programme is designed to provide real-world skills using the most recent IT technologies to transform individuals into highly skilled IT Apprentices.

Desirable skills

• Good communication/telephone skills.
• Being prepared to provide the highest level of customer service to our customers.
• Ability to recognise and respond to urgent customer requests.
• Attention to detail.
• Ability to follow instructions.
• Working well alone as well as in a team.
• Never being afraid to ask for help.
• Personable with a willingness to learn and a can-do attitude is essential.
• Professional approach.
• Having a flexible approach to work (be able to undertake other duties).
• Ideally, the successful candidate will need a driving licence.

The entry requirements for this programme are as follows

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working week

Monday to Friday, 9am - 5:30pm.

Benefits

• £2,000 salary increase available while on programme based on performance
• Automatic enrolment into the company's Group Life Policy.
• After 12 months and subject to successful completion of apprenticeship, the apprentice will benefit from the companies profit share.

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About the Company

Since 1993, Aegis have been providing IT services nationwide. From IP telephony, Cloud services, Infrastructure, to advanced intrusion prevention systems and security, they ensure businesses run as smoothly, and as securely as possible.

They take on numerous apprentices a year in which they progress internally and become highly successful. As they gain exposure to many areas of tech they have the ability to choose a career path depending on what they enjoy the most.

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.