IT Helpdesk Apprentice

QA; Basingstoke; Vor Ort; GBP 12.000 - 18.000; Vollzeit

Benefits dieser Stelle

Company pension

Free onsite parking

Training / certification

Access to health and wellbeing

Tea, coffee, and biscuits

Regular socials and meals

Zusammenfassung

DISConsulting IT in Basingstoke is launching an apprenticeship programme for an IT support role. You will provide first- and second-line technical help to end-users, troubleshoot hardware and software, and work on projects to deliver IT solutions for clients.

Working hours are 8:30am–4:30pm, Monday to Friday, with DBS check and on-call rotation. You will gain hands-on experience, learn IT policies, and progress toward becoming a fully trained IT technician as a future full-time opportunity.

Qualifikationen

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Non-standard entry with work experience considered for potential applicants.

Aufgaben

• Provide first- and second-line support to end-users and resolve issues.
• Participate in projects and assist with IT solution implementations.
• Install, configure and maintain operating systems and software.
• Attend client meetings and support pre-sales with technical input.
• Monitor networks and analyze logs for trends and issues.
• Collaborate with IT teams and help implement policies and procedures.

Kenntnisse

Office-based

Driving license

Location near RG24

DBS check

On-call rota

Ausbildung

GCSEs 4+ in any subject

Maths and English GCSE 3+

Work-experience welcome

Jobbeschreibung

At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.

Responsibilities:

• Provide first- and second-line technical support to end-users, troubleshooting and resolving hardware and software issues
• Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
• Install, configure, and maintain operating systems and software applications
• Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
• Monitor and maintain computer networks
• Analyse system logs and identify potential issues or trends
• Collaborate with other IT teams to resolve complex technical problems
• Assist in the development and implementation of IT policies and procedures

Required skills:

• About to work from the office everyday
• Have a valid full UK driving license
• Live within 45 minutes of RG24 9RA
• Happy to undergo a basic DBS check
• About to join our on-call rota (Monday - Sunday) for out-of-hours support, inconvenience payment & overtime paid

Standard entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience:

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

Working hours: Monday to Friday from 8:30am to 4:30pm, with a 30-minute lunch break

Benefits:

• Company pension
• Free onsite parking
• Training / certification
• Access to health and wellbeing services
• Tea, coffee, and biscuits
• Regular socials and meals

Future prospects:

You will be working with the IT manager supporting a large number of employees and grow solid skills to become a fully trained IT technician. If we are the right fit for one another, a full time tole may be available for you after the apprenticeship.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.