IT Support Apprentice

QA; Packmoor; On-site; GBP 12,000 - 16,000; Full time

Benefits offered by this job

Free snacks

Break room

Pension scheme

25 days holiday

On-site parking

Job summary

QA, an Oxford-based MSP, is hiring an IT Support Apprentice to join our technical team, focused on day-to-day upkeep of client workstations and servers. You will work closely with our Service Delivery Manager to enhance support services and ensure client satisfaction.

The role involves 1st line duties, remote and on-site troubleshooting, and regular communication with clients via phone and email. You will grow with a growing team, starting with foundational IT support tasks and documentation,

Qualifications

• Excellent written and verbal communication skills.
• A genuine passion for IT and technology.
• Willingness to learn and proactively troubleshoot.
• Excellent time keeping and organisational skills.

Responsibilities

• Perform 1st line duties for client IT support.
• Communicate with clients verbally and via emails/tickets.
• Troubleshoot hardware and software issues remotely and on-site as needed.
• Maintain client expectations with regular ticket updates and response times.
• Monitor support email queue and respond promptly.
• Create and update internal and client-facing documentation.
• Review backups and other critical system functions daily.

Skills

Written and verbal communication

IT passion

Willingness to learn

Time management

Education

GCSEs 3+ (any subject)

GCSE Maths & English 3+

Job description

Could you get a business up and running with all the IT solutions it needs in just 8 days? Build out servers, telephone system, ticketing system, finance systems, and a fully operational help desk? It’s a big ask, but we pulled it off when we set up digitalphobia as a local IT support company in 2016.

But setting up digitalphobia wasn’t just a case of needs must. After years working for IT companies both big and small, we felt that there was a better way of providing managed IT solutions. A way built on transparency, candour and trust.

It’s why the first thing we build is relationships. We want to work with you, not for you. We want to fully understand how you work with IT now, and how you plan to use it in the future. We want to ensure you understand everything that’s going on, so you can make informed decisions.

About the role:

We are an Oxford-based MSP looking to expand our technical team and are recruiting for the role of IT Support Apprentice, operating out of our Botley-based offices. The successful applicant’s primary responsibility will be the day-to-day upkeep of our client’s workstations and servers. As a core member of a growing team, you will also work closely alongside our Service Delivery Manager to help maintain and improve the support services.

Responsibilities:

• Perform 1st line duties
• Communicate with our clients verbally (via telephone) and written (via emails/tickets)
• Troubleshoot hardware and software issues remotely and in person (where required)
• Maintain client expectations: provide regular updates on ticket statuses and outline expected response times
• Monitor and maintain the support email queue
• Create and update internal and client-facing documentation
• Perform daily reviews of backup statuses and other system-critical functions

What we are looking for:

• A high demonstrable standard of written and verbal communication
• A passion for IT
• A willingness to learn and proactively troubleshoot
• Excellent time keeping

The entry requirements for this programme are as follows:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working week:

37.5 hours per week.

Benefits:

• Free snacks and good coffee in the office
• Break room with TV and games consoles
• Pension scheme
• 25 days holiday + bank holidays
• On-site parking

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.