IT Support Engineer - Paddock Wood

James Frank Associates; Whetsted; On-site; GBP 28,000 - 30,000; Full time

Job summary

James Frank Associates is seeking an IT Support Engineer in the United Kingdom. The role involves acting as the first point of contact for clients, handling 1st line tickets, and delivering desktop, networking, and infrastructure support.

You will work with Active Directory, Windows, and Microsoft 365, ensuring high service levels and effective client liaison. The ideal candidate has at least 1 year in IT support, strong communication skills, and access to a vehicle to support client site

Qualifications

• Minimum 1 year experience in a similar IT role.
• Experience providing a high level of 1st line support to clients and users.
• Ability to provide desktop, networking, and infrastructure support.
• Experience with Microsoft technologies, including Windows OS and Microsoft 365.
• Basic networking fundamentals, including LAN, DNS, and DHCP.
• Active Directory experience.
• Excellent communication skills and confidence liaising with colleagues and clients of all levels.
• Access to own vehicle.

Responsibilities

• Act as the first point of contact for questions and queries.
• Complete 1st line tickets with a high degree of accuracy and attention to detail.
• Ensure tickets and queries are completed within agreed SLAs.
• Carry out hardware and software installations.
• Set up printers, routers, PCs, and AV equipment.
• Escalate unresolvable issues to more senior engineers.
• Maintain a high level of customer service for clients at all times.

Skills

1st line support

Desktop support

Networking

Microsoft technologies

Communication skills

Vehicle ownership

Tools

Active Directory

Windows OS

Microsoft 365

Office 365

LAN

DNS

DHCP

Job description

Salary: £28,000 - 30,000 per year

Requirements

• Minimum 1 years experience in a similar IT role
• Ideally experience within an MSP, although other industries will be considered
• Experience providing a high level of 1st line support to clients and users
• Ability to provide desktop, networking, and infrastructure support
• Experience with Microsoft technologies, including Windows OS and Microsoft 365
• Basic networking fundamentals, including LAN, DNS, and DHCP
• Active Directory experience
• Excellent communication skills and confidence liaising with colleagues and clients of all levels
• Access to your own vehicle

Responsibilities

• Act as the first point of contact for questions and queries
• Complete 1st line tickets with a high degree of accuracy and attention to detail
• Ensure tickets and queries are completed within agreed SLAs
• Carry out hardware and software installations
• Set up printers, routers, PCs, and AV equipment
• Escalate unresolvable issues to more senior engineers
• Maintain a high level of customer service for clients at all times

Technologies

• Active Directory
• Hardware
• Support
• LAN
• Microsoft 365
• Windows
• Office 365

More

We are a leading IT service provider experiencing exciting growth and are looking to add an IT Support Engineer to our team on a full-time, permanent basis. This is an excellent opportunity to join a successful business that is a leader in its field, supporting a broad range of clients while learning from 2nd and 3rd line engineers.

last updated 36 week of 2026