2nd/3rd Line Support Engineer

Lotus Recruitment; Rochdale; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

20 days holiday + bank holidays

Pension scheme

Training & development

Friendly, supportive team culture

Job summary

Lotus Recruitment is hiring for a full-time IT support role in Rochdale, offering £25,000–£30,000 a year. You will provide 2nd/3rd line support to internal users, handling hardware, software and networking issues in a customer-focused environment. Mentoring juniors and maintaining documentation are key parts of the role.

Benefits include pension, training and development, and a collaborative team culture. 40 hours a week, Monday to Friday.

Qualifications

• Minimum 3 years experience in a similar IT support/helpdesk role.
• Strong technical knowledge of Windows environments and Office 365.
• Basic networking understanding, including routers, switches, and VPNs.
• Excellent communication skills and a customer-focused approach.
• Organised, reliable, and proactive.

Responsibilities

• Provide 2nd and 3rd line technical support to internal users.
• Troubleshoot and resolve issues related to hardware, software, and networking.
• Escalate complex issues where necessary and follow up through to resolution.
• Mentor and support junior staff, including apprentices.
• Maintain accurate documentation of tickets, systems, and procedures.
• Support continuous improvement of IT systems and processes.

Skills

Effective communication

Customer-focused

Organised

Proactive

Mentoring juniors

Tools

Windows

Office 365

Networking basics

Job description

Salary: £25,000 - 30,000 per year

Requirements:

• Minimum 3 years experience in a similar IT support/helpdesk role
• Strong technical knowledge of Windows environments and Office 365
• Basic networking understanding, including routers, switches, and VPNs
• Excellent communication skills and a customer-focused approach
• Organised, reliable, and proactive
• Full UK driving licence preferred
• Relevant IT certifications such as CompTIA, Microsoft, or ITIL are desirable
• Previous experience mentoring or training junior team members is desirable

Responsibilities:

• Provide 2nd and 3rd line technical support to internal users
• Troubleshoot and resolve issues related to hardware, software, and networking
• Escalate complex issues where necessary and follow up through to resolution
• Mentor and support junior staff, including apprentices
• Maintain accurate documentation of tickets, systems, and procedures
• Support continuous improvement of IT systems and processes

Technologies:

• Hardware
• Support
• ITIL
• Office 365
• Windows

More:

We are a well-established Managed Service Provider based in Rochdale, delivering high-quality IT support and solutions to a diverse client base. We are growing our internal support function and offer a stable, supportive working environment where experience is valued and ideas are welcomed. This is a full-time role of 40 hours per week, Monday to Friday, with a salary of £25,000 to £30,000 depending on experience. Our benefits include 20 days holiday plus bank holidays, a pension scheme, training and development, and a friendly, supportive team culture.

last updated 38 week of 2026