IT Support Engineer — Modern Tech & Infrastructure Projects

Applause IT Recruitment Ltd; Manchester; On-site; GBP 28,800 - 35,200; Full time

Benefits offered by this job

Competitive salary

Permanent position

Modern Microsoft technologies

Career progression

Job summary

Applause IT Recruitment Ltd Manchester-based manufacturing client is seeking an experienced IT Support Engineer to join its internal IT team. You will provide 1st and 2nd line support across multiple sites and help maintain business-critical Microsoft technologies.

The role covers desktops, printers, AD, DNS/DHCP, VPN, and ongoing infrastructure projects. A full UK driving licence is required; salary around £32,000+ DOE with permanent, full-time status.

Qualifications

• Minimum 2 years' experience in IT Support, Service Desk or 2nd Line role.
• Strong knowledge of Microsoft Windows environments.
• Experience with Microsoft 365, Active Directory, Azure, Intune, Windows Server, Group Policy, DNS and DHCP.

Responsibilities

• Deliver 1st and 2nd Line IT support to users across multiple sites.
• Manage incidents and service requests through to resolution.
• Install, configure and maintain desktops, laptops, printers, scanners and mobile devices.
• Support Microsoft 365, Azure and Intune environments.
• Administer Active Directory, Group Policy and Windows Server.
• Troubleshoot hardware, software and networking issues.
• Support VPN, Wi-Fi, DNS and DHCP environments.
• Assist with IT infrastructure upgrades and business improvement projects.
• Maintain documentation and asset records.
• Deliver a high level of customer service to users.

Skills

2+ years IT support

Windows environments

Microsoft 365

Active Directory

Azure

Intune

Windows Server

Group Policy

DNS

DHCP

Customer service

Communication

Job description

Applause IT Recruitment Ltd Manchester-based manufacturing client is seeking an experienced IT Support Engineer to join its internal IT team. You will provide 1st and 2nd line support across multiple sites and help maintain business-critical Microsoft technologies.

The role covers desktops, printers, AD, DNS/DHCP, VPN, and ongoing infrastructure projects. A full UK driving licence is required; salary around £32,000+ DOE with permanent, full-time status.