It Support Engineer

First Base; Stroud; On-site; GBP 32,000 - 39,000; Full time

Job summary

First Base in Stroud, Gloucestershire, is seeking an IT Support Engineer to join the internal IT team. The role covers 1st and 2nd line support across hardware, software and end-user issues, with a mix of Microsoft 365, Windows, MacOS, Entra ID, networking, mobile devices and AV tech.

You’ll own issues through to resolution, provide user support at all levels and have opportunities to contribute to wider IT projects and improvements.

Qualifications

• 1st/2nd line IT support experience required.
• Experience with Microsoft 365 and Windows environments.
• Knowledge of Active Directory and/or Microsoft Entra ID.
• Strong customer service and communication skills.
• Full UK driving licence.

Responsibilities

• Provide 1st and 2nd line technical support across hardware, software and end-user issues.
• Support Windows and MacOS devices across the business.
• Administer and support Microsoft 365 and Microsoft Entra ID.
• Troubleshoot laptops, desktops, printers, scanners and other peripherals.
• Support iOS devices and mobile technologies.
• Manage incidents, service requests and changes through the IT service desk.
• Troubleshoot connectivity, Wi-Fi and VPN issues.
• Support Meraki wireless infrastructure and Cisco AnyConnect VPN.
• Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV.
• Support senior and VIP users, providing a high level of customer service.
• Take ownership of technical issues through to resolution.
• Work closely with the wider IT team on projects, improvements and ongoing technical requirements.

Skills

IT Support

1st/2nd Line

Microsoft 365

Entra ID

Networking basics

MacOS/Windows

Customer service

Job description

IT Support Engineer – 6956

Location: Stroud, Gloucestershire

Salary: Up to £35,000 per annum

Hours: Monday to Friday, 9:00am – 5:00pm

Job Type: Permanent, Full Time

A FULL UK DRIVING LICENCE IS ESSENTIAL

Our client is looking for an experienced IT Support Engineer to join their internal IT team in Stroud.

This is a varied, hands-on role providing 1st and 2nd line support across the business, working with a mixture of Microsoft 365, Windows, MacOS, Entra ID, networking, mobile devices and AV technology.

You’ll take ownership of technical issues through to resolution, provide support to users at all levels and have the opportunity to get involved in wider IT projects and improvements.

Key Responsibilities of an IT Support Engineer:

• Provide 1st and 2nd line technical support across hardware, software and end-user issues
• Support Windows and MacOS devices across the business
• Administer and support Microsoft 365 and Microsoft Entra ID
• Troubleshoot laptops, desktops, printers, scanners and other peripherals
• Support iOS devices and mobile technologies
• Manage incidents, service requests and changes through the IT service desk
• Troubleshoot connectivity, Wi-Fi and VPN issues
• Support Meraki wireless infrastructure and Cisco AnyConnect VPN
• Provide support for meeting room and audio-visual equipment including Smart TVs and Apple TV
• Support senior and VIP users, providing a high level of customer service
• Take ownership of technical issues through to resolution
• Work closely with the wider IT team on projects, improvements and ongoing technical requirements

Key Skills of an IT Support Engineer:

• Previous experience within an IT Support, 2nd Line, Desktop Support or Service Desk role
• Good knowledge of Microsoft 365
• Experience supporting Windows environments
• Knowledge of Active Directory and/or Microsoft Entra ID
• Confident troubleshooting hardware, software and end-user issues
• Experience using IT service desk or ticketing systems
• Good understanding of networking fundamentals including Wi-Fi and VPNs
• Strong communication and customer service skills
• Ability to prioritise workload and take ownership of technical issues
• Proactive approach with a genuine interest in IT and technology
• Full UK driving licence