Infrastructure Support Engineer

Just Recruitment Group; Tiverton; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Pension

Healthcare cashback

25 days annual leave

Free on-site parking

Job summary

Just Recruitment Group Ltd is seeking an Infrastructure Support Engineer to join a small team in Tiverton. The role centers on moving the IT estate to modern workplace technologies, providing 3rd line support, and guiding technology selection.

The successful candidate will support a Wintel on-premises infrastructure, with a future shift toward cloud-based solutions and serverless computing. Strong end-user focus and proactive maintenance are essential.

Qualifications

• Experience with IT helpdesk and end-user support.
• Proficient in Microsoft 365 administration and tenancy management.
• Familiar with SharePoint, Exchange, Intune, Entra and security controls.

Responsibilities

• Support the IT estate, monitor infrastructure, and perform preventive maintenance.
• Assist end users and resolve escalations with a focus on service quality.
• Contribute to change management and documentation to improve workflows.
• Plan and implement cloud-based technologies while maintaining cybersecurity objectives.
• Assist with user/device provisioning and movement (starter/mover/leaver).
• Support ongoing IT projects and automation efforts.

Skills

IT Helpdesk

M365 Admin

SharePoint

Exchange

Intune Autopilot

Entra MFA/CA

Windows Server

Active Directory

Hyper-V

Firewall basics

Backup & recovery

Education

IT/Computing-related degree

Tools

Microsoft 365

Veeam/backup

Job description

The Just Recruitment Group Ltd is currently recruiting for an Infrastructure Support Engineer for an engineering manufacturer, based in Tiverton, Devon.

An experienced Infrastructure engineer is required to join a small team that are transitioning the IT systems of the organisation, embracing modern workplace technologies, and adopting new methods and practices.

This role would suit an all-rounder seeking to move into a 3rd line support and engineering position, offering extensive experience in IT.

This is a great opportunity to take the next step in your career as the company embrace modern workplace technologies and see to invest across the IT estate.

Ideally coming from a support background, the postholder will be well versed in providing customer focused IT and have an appreciation of end-user requirements.

The postholder will be supporting modernising every aspect of the IT estate from technology to process. They will be instrumental in guiding the implementation, selection of the technology and ultimately providing the technical expertise to fulfil the requirement.

You will be supporting a Wintel based on premises infrastructure with an overall strategy of 'serverless computing' with cloud-based technologies forming the future of the infrastructure. Analysing this existing infrastructure and suggesting / researching improvements that align with the overall strategy. Ensuring cybersecurity objectives are met along the way.

You will be required to assist the support desk team with end user support escalations and be a key player in redefining how IT services are delivered and supported.

You will be monitoring and maintaining all aspects of the infrastructure, so experience of preventive maintenance and predictive failure analysis will be required.

Key requirements / Skills

Essential

• IT Helpdesk and end user support experience
• Microsoft 365 Administration
• User and License
• SharePoint
• Exchange
• Microsoft Cloud Technologies
• Intune (Autopilot deployments)
• Entra (apps, security & governance incl. MFA and Conditional access)
• Windows Server (Apply online only)
• Server hardware (servers/storage)
• Active directory,
• Hyper-V
• Familiar with firewall configuration fundamentals.
• Experience of backup methodologies and management.

Desirable

• Networking (DNS, DHCP, TCP, IP/ Subnetting and Vlans,
• Cyber Essential Certification (process and implementation)
• Cloud delivered VoIP systems (Teams Voice)
• SQL Server
• Veeam / Backup technologies in general

Ideally coming from a support background, the postholder will be well versed in providing customer focused IT and have an appreciation of end-user requirements.

Daily duties will include:

• Undertake project related tasks designed to improve and support the IT estate.
• Participate in change management activities to ensure services are delivered in a coordinated and supported manner.
• Assist IT support team with escalations related to IT systems outside their remit. Producing documentation as required to assist with and improve their workflows and those of the wider company.
• Support end user movement activities (starter / mover / leaver). Incl. device and account provision.
• Monitor and maintain the infrastructure, undertake regular patch / upgrade activities.
• Identify areas and processes that can be automated and streamlined.
• Monitor and respond to security incidents. Providing remediation as well as continuous improvement in this area.

Working hours are 9.00am to 5.00pm Monday to Friday with some flexibility for occasional work outside of core hours for upgrades / maintenance.

Some travel to UK and European branch sites may be required from time to time.

Due to the operational requirement this is primarily a site-based role, however, some hybrid working is available after probation and for project-based work.

Benefits

• In return we offer a competitive salary, an attractive benefits package including pension and healthcare cashback schemes; a personal holiday allocation of 25-days per year (full-time) plus Bank Holidays and free on-site parking.

Please note that if you have not been contacted within 7 days, your application for this position has been unsuccessful.