IT Infrastructure Support Engineer

TipTopJob; Tiverton; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

TipTopJob in Tiverton, Devon is seeking an experienced IT Infrastructure Support Engineer to join a small IT team during a period of transformation. The role focuses on supporting a predominantly on-premises Wintel estate while moving toward cloud-based technologies and a serverless computing strategy.

You'll deliver 3rd line support, patching, security, and project work, with hybrid working after probation and occasional travel to UK and European branches.

Qualifications

• Customer-focused with strong end-user requirements.
• Able to tailor communication to different audiences.
• Broad IT generalist across multiple disciplines.
• Proactive in identifying opportunities to improve systems.

Responsibilities

• Monitor, maintain and improve IT infrastructure.
• Support transition to cloud-based technologies.
• Analyse existing infrastructure and identify opportunities for improvement.
• Research and recommend appropriate technologies and solutions.
• Ensure infrastructure improvements align with cybersecurity objectives.
• Provide 3rd-line technical support and assist escalated issues.
• Undertake project-related activities to support the IT estate.
• Participate in change management activities.
• Travel to UK and European branch sites may be required.

Skills

Customer-focused

Broad IT generalist

Strong communication

Problem-solving

Self-motivated

Tools

Microsoft 365 administration

User and licence management

SharePoint

Exchange

Microsoft cloud technologies

Intune Autopilot

Entra governance MFA CA

Azure

Job description

Tiverton, Devon EX16

Salary: A GBP 30,000:A GBP 35,000 per annum

Hours: Monday to Friday, 9:00am:5:00pm (35 hours per week)

Location: Primarily site:based, with hybrid working available following probation and for project:based work

The Role

We are looking for an experienced IT Infrastructure Support Engineer to join a small IT team during an exciting period of transformation.

The organisation is modernising its IT estate, embracing modern workplace technologies and adopting new ways of working. This role will play an important part in supporting that transformation, from technology selection and implementation through to ongoing technical support and improvement.

You will work across a predominantly on:premises Wintel infrastructure, while helping to support the longer:term transition towards cloud:based technologies and a serverless computing strategy.

This is an excellent opportunity for an experienced IT professional looking to take the next step towards a 3rd Line Support / Infrastructure Engineering position.

Key Responsibilities

• Monitor, maintain and improve the organisations IT infrastructure.
• Support the transition towards modern workplace and cloud:based technologies.
• Analyse existing infrastructure and identify opportunities for improvement.
• Research and recommend appropriate technologies and solutions.
• Ensure infrastructure improvements align with cybersecurity objectives.
• Provide 3rd:line technical support and assist the IT support team with escalated issues.
• Undertake project:related activities designed to improve and support the IT estate.
• Participate in change management activities.
• Support joiner, mover and leaver processes, including device and account provisioning.
• Carry out regular patching, upgrades and preventative maintenance.
• Monitor infrastructure performance and undertake predictive failure analysis.
• Identify opportunities to automate and streamline processes.
• Monitor and respond to security incidents, including remediation and continuous improvement.
• Produce technical documentation to support IT processes and workflows.
• Provide occasional support outside core hours for planned upgrades and maintenance.
• Travel to UK and European branch sites may occasionally be required.

Essential Skills And Experience

Microsoft 365 and Cloud

Experience With

• Microsoft 365 administration
• User and licence management
• SharePoint
• Exchange
• Microsoft cloud technologies
• Intune, including Autopilot deployments
• Entra, including applications, security, governance, MFA and Conditional Access
• Microsoft Defender
• Azure

Infrastructure

• Windows Server
• Server hardware, including servers and storage
• Active Directory
• Hyper:V
• Firewall configuration fundamentals
• Backup methodologies and management

Additional / Desirable Skills

• Networking fundamentals, including DNS, DHCP, TCP/IP, subnetting and VLANs
• Cyber Essentials certification, processes and implementation
• Cloud:delivered VoIP systems, such as Teams Voice
• SQL Server
• Veeam and other backup technologies

About You

You Will Be

• Customer:focused, with a strong understanding of end:user requirements.
• Comfortable tailoring your communication and approach to different audiences.
• A broad IT generalist capable of working across multiple technical disciplines.
• Able to switch between technologies and priorities depending on the situation.
• Proactive in identifying opportunities to improve systems, processes and service delivery.
• Comfortable w