IT Support Engineer - Maternity Cover

Focusrite; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company pension

Life insurance

Private healthcare

Employee purchase scheme

Company music events

Free lunch in HQ canteen

Training sessions and personal dev

Job summary

Focusrite is hiring an IT Support Engineer to join the Infrastructure and Support team at the High Wycombe office. This full-time 12-month contract starts September 2026, with a salary between £25,000 and £35,000 per annum plus benefits.

You will respond to tickets, work on internal improvement projects, and help automate processes to deliver an excellent internal user experience. You’ll support a range of technologies, troubleshoot MacOS/Windows issues, manage O365, and work within tight SLAs.

Qualifications

• Essential experience: Office 365 Administration, MDM platforms (Apple Business Manager, Intune or Jamf), MacOS/Windows hardware & software troubleshooting, prior IT support experience.
• Beneficial: Azure/Entra ID cloud services, SharePoint Administration, Jira/Confluence administration, PowerShell scripting, Printer Troubleshooting, mobile device support, secure email gateways, ITIL-based service management, networking fundamentals, SSO configuration, AI tools usage, driving licence.

Responsibilities

• Respond to support tickets and drive internal improvement projects to enhance user experience.
• Automate internal processes and meet tight SLAs.
• Support users across technologies and debug complex integrations to keep environment available and secure.

Skills

Office 365 Administration

MacOS/Windows troubleshooting

IT support experience

Networking fundamentals (TCP/IP, DNS,

Single Sign-On (SSO) configuration

Printer Troubleshooting

Android and iOS device support

Secure email gateways

Tools

MDM platforms (Apple Business Manager, Intune or Jamf)

SharePoint Administration

Jira / Confluence administration

PowerShell scripting

Azure / Entra ID cloud services

Single Sign-On configuration

CoPilot and AI tools usage

UK Driving Licence

Job description

Term: Full-time, 12 month contract

Location: High Wycombe

Salary: £25000-£35000 pa + benefits

We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.

This contract role will start in September 2026 and is expected to last for 12 months.

You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.

The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.

You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.

As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.

Essential experience :

• Professional experience with Microsoft Office 365 Administration
• MDM Platforms (ideally Apple Business Manager, Intune or Jamf)
• Experience of MacOS/Windows - hardware & software troubleshooting
• Professional Experience working in another IT Support role

Experience beneficial to the role:

• Azure / Entra ID cloud services - modern workplace
• SharePoint Administration
• Jira / Confluence administration
• PowerShell scripting
• Printer Troubleshooting
• Android and iOS device support
• Secure email gateways
• ITIL-based Service Management
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Configuring or Supporting Single Sign-On SSO
• Professional use of CoPilot and AI tools
• Full UK Driving Licence

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - ‘we make music easy to make'.

Benefits

• company pension
• life insurance
• private healthcare
• employee purchase scheme
• company music events
• free lunch in the canteen at Focusrite HQ
• We arrange company training sessions and encourage personal development.