IT Support Engineer - Maternity Cover

The-Focusrite-Group; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company pension

Private healthcare

Life insurance

Employee purchase scheme

Company music events

Free lunch in canteen

Job summary

Focusrite plc is recruiting an IT Support Engineer for a 12-month maternity cover based in High Wycombe. The role involves responding to support tickets and driving internal improvements to enhance user experience across the Focusrite Group.

You will support a range of technologies, enforce security, and work with the Infrastructure and Support team to meet tight SLAs while developing your skills and taking on new challenges.

Qualifications

• Proven experience in IT support roles.
• Experience with MacOS/Windows hardware and software troubleshooting.
• MDM platform administration experience.

Responsibilities

• Respond to and manage support tickets within SLAs.
• Work on internal improvement projects to streamline processes.
• Assist with configuring and maintaining IT systems and security.

Skills

Microsoft 365 Administration

MDM Platforms

MacOS/Windows troubleshooting

IT Support experience

PowerShell scripting

Networking fundamentals

SSO configuration

Education

ITIL familiarity

Tools

Jira

Confluence

Job description

IT Support Engineer - Maternity Cover

Term:Full-time, 12 month contract

Location:High Wycombe

Salary:£25000-£35000 pa + benefits

We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.

This contract role will start in September 2026 and is expected to last for 12 months.

You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.

The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.

You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.

As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.

Essential experience :

• Professional experience with Microsoft Office 365 Administration
• MDM Platforms (ideally Apple Business Manager, Intune or Jamf)
• Experience of MacOS/Windows - hardware & software troubleshooting
• Professional Experience working in another IT Support role

Experience beneficial to the role:

• Azure / Entra ID cloud services – modern workplace
• SharePoint Administration
• Jira / Confluence administration
• PowerShell scripting
• Printer Troubleshooting
• Android and iOS device support
• Secure email gateways
• ITIL-based Service Management
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Configuring or Supporting Single Sign-On SSO
• Professional use of CoPilot and AI tools
• Full UK Driving Licence

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

Benefits

Benefits include company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.