IT Support Engineer — 12-Month Maternity Cover

ADAM Audio GmbH

High Wycombe

On-site

GBP 25,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Company pension

Private healthcare

Life insurance

Employee purchase scheme

Company music events

Free lunch in canteen

Job summary

Focusrite plc in High Wycombe is seeking an IT Support Engineer on a maternity cover 12‑month contract to join the Infrastructure and Support team. You will respond to support tickets and help drive internal improvement projects to automate processes.

The role requires 365 administration, device management, and MacOS/Windows troubleshooting across the Focusrite brands. You should be a proactive self‑starter able to manage multiple tasks and meet SLA targets while keeping systems secure and

Qualifications

Microsoft 365 Administration experience.
MDM platform experience (Apple Business Manager, Intune or Jamf).
MacOS and Windows hardware and software troubleshooting.
Experience in another IT support role.

Responsibilities

Respond to support tickets and assist with internal improvement projects to automate processes.
Maintain and improve user experience for internal customers with strong SLAs.
Support users across a range of technologies and troubleshoot integration issues while keeping systems available and secure.
Be a proactive self-starter capable of managing multiple tickets and project tasks.