IT Support Engineer - Maternity Cover

The Focusrite Group; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company pension

Life insurance

Private healthcare

Employee purchase scheme

Company lunch in Focusrite HQ canteen

Training sessions and personal dev

Job summary

The Focusrite Group is seeking an IT Support Engineer (12-month maternity cover) to join the Infrastructure and Support team in High Wycombe. You will handle support tickets, work on internal automation projects, and help ensure a secure and available IT environment across our brands.

Ideal candidates have Office 365 administration experience, MacOS/Windows troubleshooting, and a proactive, detail-oriented approach to driving improvements in line with SLAs.

Qualifications

• Proven experience in IT support or helpdesk roles.
• Expertise with Office 365 administration and user provisioning.
• Strong troubleshooting across MacOS/Windows environments.
• Able to manage multiple tickets and project tasks under SLA constraints.

Responsibilities

• Respond to internal IT support tickets and resolve issues.
• Work on internal improvement projects to streamline processes.
• Automate repeatable tasks to improve user experience.
• Support users across multiple technologies and integration points.
• Maintain security and availability of the IT environment.
• Contribute to tech decisions as part of the Infrastructure and Support team.

Skills

Microsoft Windows troubleshooting

Microsoft Office 365 Administration

Time management

Ticket handling

Self-motivated learner

Tools

PowerShell

SharePoint

Jira

Confluence

MDM platforms (Apple Business Manager / Intune / Jamf)

Job description

IT Support Engineer - Maternity Cover

Term: Full-time, 12 month contract

Location: High Wycombe

Salary: £25000-£35000 pa + benefits

We are looking to hire an IT Support Engineer to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.

This contract role will start in September 2026 and is expected to last for 12 months.

You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.

The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.

You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.

As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.

Essential experience :

• Professional experience with Microsoft Office 365 Administration
• MDM Platforms (ideally Apple Business Manager, Intune or Jamf)
• Experience of MacOS/Windows - hardware & software troubleshooting
• Professional Experience working in another IT Support role

Experience beneficial to the role:

• Azure / Entra ID cloud services - modern workplace
• SharePoint Administration
• Jira / Confluence administration
• PowerShell scripting
• Printer Troubleshooting
• Android and iOS device support
• Secure email gateways
• ITIL-based Service Management
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Configuring or Supporting Single Sign-On SSO
• Professional use of CoPilot and AI tools
• Full UK Driving Licence

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity - 'we make music easy to make'.

Benefits

include company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.