IT Support Engineer (12-Month) – Drive Automation

The-Focusrite-Group; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company pension

Private healthcare

Life insurance

Employee purchase scheme

Company music events

Free lunch in canteen

Job summary

Focusrite plc is recruiting an IT Support Engineer for a 12-month maternity cover based in High Wycombe. The role involves responding to support tickets and driving internal improvements to enhance user experience across the Focusrite Group.

You will support a range of technologies, enforce security, and work with the Infrastructure and Support team to meet tight SLAs while developing your skills and taking on new challenges.

Qualifications

• Proven experience in IT support roles.
• Experience with MacOS/Windows hardware and software troubleshooting.
• MDM platform administration experience.

Responsibilities

• Respond to and manage support tickets within SLAs.
• Work on internal improvement projects to streamline processes.
• Assist with configuring and maintaining IT systems and security.

Skills

Microsoft 365 Administration

MDM Platforms

MacOS/Windows troubleshooting

IT Support experience

PowerShell scripting

Networking fundamentals

SSO configuration

Education

ITIL familiarity

Tools

Jira

Confluence

Job description

Focusrite plc is recruiting an IT Support Engineer for a 12-month maternity cover based in High Wycombe. The role involves responding to support tickets and driving internal improvements to enhance user experience across the Focusrite Group.

You will support a range of technologies, enforce security, and work with the Infrastructure and Support team to meet tight SLAs while developing your skills and taking on new challenges.