IT Support Team Lead - Maternity Cover

ADAM Audio GmbH; High Wycombe; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company pension

Life insurance

Private healthcare

Employee purchase scheme

Company music events

Free lunch in office

Job summary

Focusrite plc is seeking an IT Support Team Lead for a maternity-cover, 12-month contract in High Wycombe. The role centers on leading the IT Support team, handling Office 365 administration, ticket triage, and Jira/Confluence administration, while driving IT improvements and ensuring SLA compliance.

You will support a range of technologies, implement automated processes, and collaborate with the wider Infrastructure and Support team to shape the company’s technology choices.

Qualifications

• Office 365 Administration is required.

Responsibilities

• Respond to support tickets and manage internal improvement projects to improve user experience.
• Facilitate automation of internal processes and maintain tight SLAs.
• Support users across a range of technologies and debug complex integration issues.
• Keep the environment available and secure.
• Manage multiple tickets and project tasks concurrently.
• Help drive technological choices across the business.

Skills

Office 365 Admin

Line Management

Ticket Queue Mgmt

Jira Admin

Confluence Admin

PowerShell/Graph API

SSO Entra ID

SaaS Admin (Zoom/Miro)

Tools

Jira

Confluence

PowerShell

Job description

Description

IT Support Team Lead - Maternity Cover

Term: Full-time, 12 month contract

Location: High Wycombe

Salary: £35000-£45000 pa + benefits

We are looking to hire an IT Support Team Lead to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.

This contract role will start in September 2026 and is expected to last for 12 months.

You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.

The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.

You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.

As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.

Essential Experience

• Professional experience with Microsoft Office 365 Administration
• Line Management
• Triage, Prioritisation and ticket queue management
• Jira and Confluence administration
• PowerShell or Graph API scripting
• SaaS admin (e.g Zoom, Miro or similar tools)
• Configuring and Supporting Single Sign-On SSO (SAML/SCIM) with Entra ID

Experience Beneficial To The Role

• Azure / Entra ID cloud services
• SharePoint Administration
• Jira / Confluence administration
• PowerShell scripting
• Printer Troubleshooting
• MDM Platforms (Apple Business Manager, Intune, JAMF)
• Android and iOS device support
• Secure email gateways
• ITIL-based Service Management
• Networking fundamentals (TCP/IP, DNS, DHCP)Configuring or Supporting Single Sign-On SSO
• Professional use of CoPilot and AI tools
• Full UK Driving Licence

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

Benefits

Company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.