IT Support Engineer - 12-Month Maternity Cover (High Wycombe)

The Focusrite Group; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company pension

Life insurance

Private healthcare

Employee purchase scheme

Company lunch in Focusrite HQ canteen

Training sessions and personal dev

Job summary

The Focusrite Group is seeking an IT Support Engineer (12-month maternity cover) to join the Infrastructure and Support team in High Wycombe. You will handle support tickets, work on internal automation projects, and help ensure a secure and available IT environment across our brands.

Ideal candidates have Office 365 administration experience, MacOS/Windows troubleshooting, and a proactive, detail-oriented approach to driving improvements in line with SLAs.

Qualifications

• Proven experience in IT support or helpdesk roles.
• Expertise with Office 365 administration and user provisioning.
• Strong troubleshooting across MacOS/Windows environments.
• Able to manage multiple tickets and project tasks under SLA constraints.

Responsibilities

• Respond to internal IT support tickets and resolve issues.
• Work on internal improvement projects to streamline processes.
• Automate repeatable tasks to improve user experience.
• Support users across multiple technologies and integration points.
• Maintain security and availability of the IT environment.
• Contribute to tech decisions as part of the Infrastructure and Support team.

Skills

Microsoft Windows troubleshooting

Microsoft Office 365 Administration

Time management

Ticket handling

Self-motivated learner

Tools

PowerShell

SharePoint

Jira

Confluence

MDM platforms (Apple Business Manager / Intune / Jamf)

Job description

The Focusrite Group is seeking an IT Support Engineer (12-month maternity cover) to join the Infrastructure and Support team in High Wycombe. You will handle support tickets, work on internal automation projects, and help ensure a secure and available IT environment across our brands.

Ideal candidates have Office 365 administration experience, MacOS/Windows troubleshooting, and a proactive, detail-oriented approach to driving improvements in line with SLAs.