IT Support Team Lead - Maternity Cover

The Focusrite Group; High Wycombe; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Company pension

Life insurance

Private healthcare

Employee purchase scheme

Company music events

Free lunch

Job summary

The Focusrite Group is seeking an IT Support Team Lead for a 12-month maternity cover contract based in High Wycombe. You will lead a small team, respond to support tickets, and drive internal improvement projects to enhance user experience and automate processes.

You will ensure services remain available and secure while collaborating across brands such as Novation, Focusrite, and others. Strong SLAs and cross-team coordination are essential.

Qualifications

• Professional experience with Microsoft Office 365 Administration.
• Line Management experience.
• Triage, prioritisation and ticket queue management.
• Jira and Confluence administration.
• PowerShell or Graph API scripting.
• SaaS admin (e.g Zoom, Miro or similar tools).
• Configuring and Supporting Single Sign-On SSO (SAML/SCIM) with Entra ID.

Responsibilities

• Respond to support tickets and manage internal improvement projects.
• Deliver an awesome user experience to internal customers.
• Facilitate automation of internal processes and meet tight SLAs.
• Support users across a range of technologies and debug complex integration issues.
• Keep the environment available and secure.
• Manage multiple tickets and project tasks concurrently.
• Help drive technological choices of the business.

Skills

Office 365 Admin

Line Management

Ticket Management

Jira Admin

Confluence Admin

PowerShell

SaaS Admin

SSO Admin

Entra ID

Tools

PowerShell

Job description

IT Support Team Lead - Maternity Cover

Term:Full-time, 12 month contract

Location:High Wycombe

Salary:£35000-£45000 pa + benefits

We are looking to hire an IT Support Team Lead to join the Infrastructure and Support team working out of our High Wycombe office, supporting the wider Focusrite Group of brands: Novation, Focusrite, Martin Audio, Linea Research, TiMax, ADAM Audio, Sonnox and Sequential.

This contract role will start in September 2026 and is expected to last for 12 months.

You will be responding to support tickets and working on internal improvement projects to help deliver an amazing user experience to your internal customers, facilitating the automation of internal processes and working to tight SLAs.

The role will require you to support our users across a range of technologies and debug complex integration issues while making sure that you keep our environment available & secure.

You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time.

As part of the wider global Infrastructure and Support team you will also help drive the technological choices of the business.

Essential experience:

• Professional experience with Microsoft Office 365 Administration
• Line Management
• Triage, Prioritisation and ticket queue management
• Jira and Confluence administration
• PowerShell or Graph API scripting
• SaaS admin (e.g Zoom, Miro or similar tools)
• Configuring and Supporting Single Sign-On SSO (SAML/SCIM) with Entra ID

Experience beneficial to the role:

• Azure / Entra ID cloud services
• SharePoint Administration
• Jira / Confluence administration
• PowerShell scripting
• Printer Troubleshooting
• MDM Platforms (Apple Business Manager, Intune, JAMF)
• Android and iOS device support
• Secure email gateways
• ITIL-based Service Management
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Configuring or Supporting Single Sign-On SSO
• Professional use of CoPilot and AI tools
• Full UK Driving Licence

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, its solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

Benefits

• company pension, life insurance, private healthcare, employee purchase scheme, company music events, free lunch in the canteen at Focusrite HQ. We arrange company training sessions and encourage personal development.