IT Support Engineer | Hybrid Working & Growth

Pell Frischmann; Exeter; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Development opportunities

Job summary

Pell Frischmann is seeking an IT Support Engineer in Exeter to provide 1st and 2nd line support to over 700 colleagues across the business. You will diagnose hardware, software, and connectivity issues, set up new equipment and user accounts, and help maintain a secure, efficient IT environment.

You will work closely with the IT team in a collaborative, customer-focused role, contributing to improvements in support processes and user experience while ensuring a high level of service.

Qualifications

• Previous experience in an IT Support, Service Desk, or 1st/2nd Line Support role.
• Strong knowledge of Microsoft Windows 11 environments.
• Hands-on experience supporting Microsoft 365 applications and services.
• Active Directory, Exchange Online, Intune, SharePoint, and Microsoft Teams.
• User account administration and access management.
• Good understanding of networking fundamentals including LAN, WAN, Wi-Fi, TCP/IP, and VPN technologies.
• Experience troubleshooting hardware, software, mobile devices, and peripheral issues.
• Strong customer service and communication skills, with the ability to explain technical information clearly to non-technical users.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• A proactive, enthusiastic attitude and willingness to learn new technologies.
• Full UK driving licence.

Responsibilities

• Providing 1st and 2nd line support to colleagues across the business, resolving hardware, software, and connectivity issues.
• Acting as a key point of contact for IT support requests, delivering a professional and customer-focused service.
• Diagnosing and troubleshooting laptops, desktops, mobile devices, peripherals, and business applications.
• Managing support tickets through to resolution, ensuring users are kept informed throughout.
• Setting up equipment, accounts, and access rights for new starters.
• Supporting user offboarding activities, ensuring accounts, equipment, and permissions are managed securely.
• Assisting with the administration of Microsoft 365 services, including Exchange, Teams, SharePoint, and Intune.
• Supporting network connectivity, VPN access, printers, and meeting room technology.
• Maintaining accurate asset registers and IT documentation.
• Assisting with software deployments, upgrades, and security updates.
• Supporting local office IT requirements while working closely with the wider IT team.
• Contributing ideas to improve support processes, user experience, and operational efficiency.

Skills

Customer service

Communication

Organisational skills

Problem solving

Proactive attitude

Tools

Microsoft 365

Windows 11

Active Directory

Exchange Online

Intune

SharePoint

Teams

Job description

Pell Frischmann is seeking an IT Support Engineer in Exeter to provide 1st and 2nd line support to over 700 colleagues across the business. You will diagnose hardware, software, and connectivity issues, set up new equipment and user accounts, and help maintain a secure, efficient IT environment.

You will work closely with the IT team in a collaborative, customer-focused role, contributing to improvements in support processes and user experience while ensuring a high level of service.