It Support Engineer

Pell Frischmann; Exeter; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid working

Development opportunities

Job summary

Pell Frischmann is seeking an IT Support Engineer in Exeter to provide 1st and 2nd line support to over 700 colleagues across the business. You will diagnose hardware, software, and connectivity issues, set up new equipment and user accounts, and help maintain a secure, efficient IT environment.

You will work closely with the IT team in a collaborative, customer-focused role, contributing to improvements in support processes and user experience while ensuring a high level of service.

Qualifications

• Previous experience in an IT Support, Service Desk, or 1st/2nd Line Support role.
• Strong knowledge of Microsoft Windows 11 environments.
• Hands-on experience supporting Microsoft 365 applications and services.
• Active Directory, Exchange Online, Intune, SharePoint, and Microsoft Teams.
• User account administration and access management.
• Good understanding of networking fundamentals including LAN, WAN, Wi-Fi, TCP/IP, and VPN technologies.
• Experience troubleshooting hardware, software, mobile devices, and peripheral issues.
• Strong customer service and communication skills, with the ability to explain technical information clearly to non-technical users.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• A proactive, enthusiastic attitude and willingness to learn new technologies.
• Full UK driving licence.

Responsibilities

• Providing 1st and 2nd line support to colleagues across the business, resolving hardware, software, and connectivity issues.
• Acting as a key point of contact for IT support requests, delivering a professional and customer-focused service.
• Diagnosing and troubleshooting laptops, desktops, mobile devices, peripherals, and business applications.
• Managing support tickets through to resolution, ensuring users are kept informed throughout.
• Setting up equipment, accounts, and access rights for new starters.
• Supporting user offboarding activities, ensuring accounts, equipment, and permissions are managed securely.
• Assisting with the administration of Microsoft 365 services, including Exchange, Teams, SharePoint, and Intune.
• Supporting network connectivity, VPN access, printers, and meeting room technology.
• Maintaining accurate asset registers and IT documentation.
• Assisting with software deployments, upgrades, and security updates.
• Supporting local office IT requirements while working closely with the wider IT team.
• Contributing ideas to improve support processes, user experience, and operational efficiency.

Skills

Customer service

Communication

Organisational skills

Problem solving

Proactive attitude

Tools

Microsoft 365

Windows 11

Active Directory

Exchange Online

Intune

SharePoint

Teams

Job description

IT Support Engineer

About Pell Frischmann:

Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration.

Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany's coal mining industry. RSBG SE's mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change.

The Role

Based in our Exeter office of over 100 people, we're looking for an IT Support Engineer who enjoys solving problems, providing excellent customer service, and ensuring colleagues have the technology and support they need to perform at their best.

This is a varied, hands-on role where you'll support over 700 colleagues across the business, helping to maintain a secure, efficient, and reliable IT environment. From resolving technical issues and setting up new equipment to supporting key business systems and contributing to continuous improvements, you'll play an important role in keeping the organisation running smoothly.

If you enjoy troubleshooting, working with people, and being part of a collaborative IT team, we'd love to hear from you.

To be considered, you must live within commutable distance of Exeter and hold a full, permanent right to work in the UK.

What You'll Be Doing

• Providing 1st and 2nd line support to colleagues across the business, resolving hardware, software, and connectivity issues.
• Acting as a key point of contact for IT support requests, delivering a professional and customer-focused service.
• Diagnosing and troubleshooting laptops, desktops, mobile devices, peripherals, and business applications.
• Managing support tickets through to resolution, ensuring users are kept informed throughout.
• Setting up equipment, accounts, and access rights for new starters.
• Supporting user offboarding activities, ensuring accounts, equipment, and permissions are managed securely.
• Assisting with the administration of Microsoft 365 services, including Exchange, Teams, SharePoint, and Intune.
• Supporting network connectivity, VPN access, printers, and meeting room technology.
• Maintaining accurate asset registers and IT documentation.
• Assisting with software deployments, upgrades, and security updates.
• Supporting local office IT requirements while working closely with the wider IT team.
• Contributing ideas to improve support processes, user experience, and operational efficiency.

What You Bring

We're looking for someone who takes ownership of issues, enjoys helping people, and brings a proactive approach to problem-solving. You will be comfortable working independently whilst also collaborating effectively with colleagues across the business.

Key Experience & Skills

• Previous experience in an IT Support, Service Desk, or 1st/2nd Line Support role.
• Strong knowledge of Microsoft Windows 11 environments.
• Hands-on experience supporting:
• Microsoft 365 applications and services.
• Active Directory, Exchange Online, Intune, SharePoint, and Microsoft Teams.
• User account administration and access management.
• Good understanding of networking fundamentals including LAN, WAN, Wi-Fi, TCP/IP, and VPN technologies.
• Experience troubleshooting hardware, software, mobile devices, and peripheral issues.
• Strong customer service and communication skills, with the ability to explain technical information clearly to non-technical users.
• Excellent organisational skills with the ability to prioritise and manage multiple tasks.
• A proactive, enthusiastic attitude and willingness to learn new technologies.
• Full UK driving licence.

Desirable

• IT qualifications or certifications such as CompTIA A+, Microsoft Fundamentals, ITIL, or equivalent.
• Experience with HP laptops and enterprise device management.
• Exposure to Apple/Mac environments.
• Experience working within a professional services or multi-site organisation.
• Familiarity with cyber security best practices and endpoint security solutions.

Make an Impact

This role offers the opportunity to become a valued member of a supportive IT team where your contribution will have a direct impact on the day-to-day success of the business. You'll be trusted to take ownership, build strong relationships with colleagues, and continuously improve the service provided to users.

If you're looking for a role where you can develop your technical skills, work with a broad range of technologies, and genuinely make a difference every day, we'd love to hear from you.

Why Pell Frischmann?

We are one of the UK's most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you'll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate.

We'll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government's Disability Confident Scheme. We're happy to talk about flexible working, including hybrid working, and are committed to promoting the wellbeing of all our employees