Senior IT Support Engineer

Pell Frischmann; Exeter; On-site; GBP 32,000 - 46,000; Full time

Job summary

Pell Frischmann, based in Exeter, is seeking a Senior IT Support Engineer to keep 700+ colleagues connected and productive. You will handle day-to-day troubleshooting, shape IT support across the organisation, and drive improvements while maintaining security and user experience.

You must live within commutable distance of Exeter and have full rights to work. You will join a collaborative team, own local IT services, and mentor others, contributing to a stable, efficient IT environment within a

Qualifications

• 2nd line IT support experience in a busy environment.
• Strong working knowledge of Windows 11 and core apps.
• Solid networking fundamentals (LAN/WAN/Wi‑Fi/TCP/IP) and VPN troubleshooting.
• Ability to own and manage full lifecycle of support requests.
• Excellent communication and stakeholder management skills.

Responsibilities

• Act as key IT support contact, delivering fast, practical solutions.
• Diagnose and resolve hardware, software, and network issues.
• Own requests from first contact to resolution and tracking.
• Set up new starters with required systems and access.
• Mentor junior team members and improve IT processes.

Skills

2nd line IT

Windows 11

Networking basics

VPN troubleshooting

Troubleshooting

Communication

Ownership

Driving Licence

Tools

HP laptops

Mac environments

Job description

Pell Frischmann is a specialist advisory and technical consultancy operating across the built and natural environment, helping to shape a better future for the communities in which we work. We offer consultancy services, with access to specialist sister companies and partners, to support both public and private-sector clients. We work across sectors encompassing buildings, infrastructure, and regeneration.

Originally formed in 1926, we have a unique heritage in delivering client-focused solutions that deliver value through our commercial awareness, sustainable aspirations, and innovative approach. Our distinctive future is defined by our ownership; Pell Frischmann is a part of RSBG SE, the patient capital investment arm of RAG-Stiftung. RAG-Stiftung is a foundation with the long-term public purpose to deal with the environmental and social commitments resulting from the closing of Germany’s coal mining industry. RSBG SE’s mission is to generate sustainable funds for the foundation; so, our work directly contributes to the challenge of fighting global pollution and climate change.

The Role

Based in our Exeter office of over 100 people, we’re looking for a Senior IT Support Engineer who thrives on solving problems, enjoys being the go-to person, and takes pride in delivering a brilliant user experience.

This isn’t just a ticket-handling role — you’ll be at the heart of the business, keeping over 700 colleagues connected, productive, and supported. From day-to-day troubleshooting to shaping how IT support works across the organisation, you’ll have real influence and ownership.

If you enjoy variety, autonomy, and being trusted to make things happen — you’ll fit right in.

To be considered you must live within commutable range of Exeter and hold a full, permanent right to work.

What You’ll Be Doing

• Acting as a key point of contact for IT support, providing fast, practical solutions to a wide range of issues
• Diagnosing and resolving everything from hardware faults to complex system and network issues
• Owning and managing the full lifecycle of support requests — from first contact to resolution
• Setting up new starters with everything they need to hit the ground running
• Managing offboarding processes, ensuring systems and equipment are handled securely and efficiently
• Taking ownership of IT services at your local site, while supporting the wider business when needed
• Building strong, trusted relationships across teams — becoming the person people rely on
• Keeping IT assets organised and under control through accurate inventory management
• Continuously improving processes, suggesting smarter ways of working, and driving efficiencies
• Supporting and mentoring junior team members, helping raise the overall capability of the team

What You Bring

You’re someone who doesn’t just fix problems but you own them. You’re proactive, approachable, and confident working with people at all levels of the business.

Key Experience & Skills

• A credible amount prior experience in a 2nd line IT support role
• Strong knowledge of Windows 11 environments
• Hands-on experience with:
• Solid understanding of networking fundamentals (LAN, WAN, Wi-Fi, TCP/IP)
• Ability to troubleshoot hardware, software, and VPN issues with confidence
• Excellent communication skills — able to explain technical issues in a clear, user-friendly way
• A proactive mindset with a strong sense of ownership and accountability
• Driving Licence

Preferred

• IT certifications such as ITIL
• Experience supporting HP laptops
• Exposure to Mac environments

Make an Impact

In this role, you won’t be hidden away — you’ll be a visible, valued part of the business. Your work will directly impact how smoothly teams operate every day.

If you’re looking for a role where you can take ownership, build relationships, and genuinely make a difference, we’d love to hear from you.

We are one of the UK’s most influential and highly respected firms of infrastructure and built environment professionals. We provide a collaborative and supportive working environment, where you’ll have the freedom and flexibility to create your own pathway and make a real impact within the business and in the communities in which you will operate.

We’ll support your ongoing personal and professional development as your career progresses, allowing you to reach your full potential. We are committed to providing equal opportunities for all, welcoming applications from all backgrounds and are delighted to be a part of the government’s Disability Confident Scheme. We’re happy to talk about flexible working, including hybrid working, and are committed to promoting the wellbeing of all our employees.

In addition, you’ll receive a competitive salary and other excellent benefits you can find on the link below!