First-Line IT Support Specialist

Parking Network BV; Exeter; On-site; GBP 21,000 - 27,000; Full time

Job summary

Parking Network BV in Exeter is seeking a proactive Technical Support team member to help customers understand and use our IT products. You will grow product knowledge, assist with general enquiries and service requests, and build confidence in our solutions.

You will develop troubleshooting skills to identify and resolve issues, work with the 2nd line support for complex cases, and communicate progress clearly by phone and email.

Qualifications

• Excellent customer service and attention to detail.
• Passion for IT and willingness to learn.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Comfortable working independently or in a fast-paced team.

Responsibilities

• Grow an in-depth understanding of the products we offer.
• Assist clients with general enquiries, questions and service requests.
• Develop troubleshooting skills to diagnose and resolve technical issues across a variety of systems.
• Work with our 2nd line Technical Support to resolve more complex cases.
• Ensure clients are kept up to date with progress and timelines.
• Be the first point of contact for clients, building friendly and trusting relationships via phone and email/helpdesk.

Skills

Customer service

Attention to detail

IT interest

Communication skills

Explain technical concepts

Independent & team work

Job description

Parking Network BV in Exeter is seeking a proactive Technical Support team member to help customers understand and use our IT products. You will grow product knowledge, assist with general enquiries and service requests, and build confidence in our solutions.

You will develop troubleshooting skills to identify and resolve issues, work with the 2nd line support for complex cases, and communicate progress clearly by phone and email.