IT Service Desk Lead - Hands-On & People-Focused

Mexa Solutions; Basingstoke; Híbrido; GBP 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model

Potential for long-term career development

Influence in tooling and processes

Resumo da oferta

A leading IT service provider is looking for an IT Service Desk Team Lead in Basingstoke. This position combines hands-on technical work with team leadership, guiding a small support team while improving service quality. Key responsibilities include managing complex technical issues, coaching junior staff, and overseeing daily operations. Ideal candidates will have experience in IT support roles, particularly with Microsoft 365 and ITSM platforms. This is a hybrid role offering stability and a clear path into leadership.

Qualificações

• Strong experience in a 2nd or 3rd line IT support role is essential.
• Hands-on experience across Microsoft 365 and modern workplace technologies required.
• Confidence in handling escalations and complex issues is a must.

Responsabilidades

• Act as the senior technical escalation point for complex issues.
• Support and guide a small service desk/team.
• Oversee day-to-day service desk activities and incidents.

Conhecimentos

2nd or 3rd line IT support experience

Confidence handling escalations

Experience with Microsoft 365

Mentoring and coaching skills

Clear communication skills

Focus on improvement

Ferramentas

SharePoint Online

Microsoft 365

ITSM platforms

Descrição da oferta de emprego

A leading IT service provider is looking for an IT Service Desk Team Lead in Basingstoke. This position combines hands-on technical work with team leadership, guiding a small support team while improving service quality. Key responsibilities include managing complex technical issues, coaching junior staff, and overseeing daily operations. Ideal candidates will have experience in IT support roles, particularly with Microsoft 365 and ITSM platforms. This is a hybrid role offering stability and a clear path into leadership.