Technical Support Team Leader: Lead, SLAs, Hands-On IT

Get Recruited; West Yorkshire; On-site; GBP 34,000 - 52,000; Full time

Job summary

A reputable technology firm is looking for an experienced Technical Support / Helpdesk Team Leader in West Yorkshire. You will manage a team of Support Analysts, ensuring high levels of customer service and meeting KPIs. The ideal candidate will have experience in a similar role with strong leadership and communication skills, alongside a broad understanding of IT. This role presents opportunities for skill enhancement and hands-on support when required.

Qualifications

• Experience as a Helpdesk Team Leader or similar role in a technical environment.
• Willingness to develop enhanced technical skills over time.
• Confidence to manage a team of varying experience levels.

Responsibilities

• Manage a team of Support Analysts ensuring high levels of customer service.
• Monitor workloads and ticketing for support within agreed SLA.
• Prepare monthly team rotas to ensure resource is provided.
• Assist with project work and coordination.

Skills

Leadership expertise

Excellent communication skills

Broad understanding of IT

Job description

A reputable technology firm is looking for an experienced Technical Support / Helpdesk Team Leader in West Yorkshire. You will manage a team of Support Analysts, ensuring high levels of customer service and meeting KPIs. The ideal candidate will have experience in a similar role with strong leadership and communication skills, alongside a broad understanding of IT. This role presents opportunities for skill enhancement and hands-on support when required.