IT Support Engineer: Hands-on Helpdesk & Cloud Tools

Spectrum IT Recruitment; Bournemouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

Spectrum IT Recruitment in Bournemouth is seeking an enthusiastic IT Support Technician to join our busy IT team. You will be the first point of contact for users, troubleshoot hardware and software, log tickets in Jira Service Desk, and help keep our Microsoft 365 and Windows environment running smoothly.

This hands-on role offers exposure to cloud technologies and IT service management processes, with a focus on customer service and effective problem solving.

Qualifications

• Experience working in IT support, Service Desk or similar environment.
• Strong knowledge of Windows OS and Microsoft 365.
• Excellent customer service and communication skills.
• Familiarity with ticketing systems such as Jira Service Desk or ServiceNow preferred.

Responsibilities

• Act as the first point of contact for IT incidents and service requests.
• Troubleshoot hardware, software and user account issues.
• Log and manage tickets in Jira Service Desk and maintain accurate records.
• Assist with onboarding of new employees and device provisioning.
• Support Microsoft 365 and Windows devices across the firm.

Skills

Windows

Microsoft 365

Troubleshooting

Jira Service Desk

ServiceNow

Ticketing systems

Communication

Customer service

Onboarding

Tools

Jira Service Desk

ServiceNow

Job description

Spectrum IT Recruitment in Bournemouth is seeking an enthusiastic IT Support Technician to join our busy IT team. You will be the first point of contact for users, troubleshoot hardware and software, log tickets in Jira Service Desk, and help keep our Microsoft 365 and Windows environment running smoothly.

This hands-on role offers exposure to cloud technologies and IT service management processes, with a focus on customer service and effective problem solving.