1st Line Support Engineer

Nigel Wright Recruitment; Newcastle upon Tyne; On-site; GBP 24,000 - 30,000; Full time

Job summary

Nigel Wright Recruitment is seeking an IT Support Technician to be the first point of contact for technical queries and to keep colleagues productive and supported. You will assist with daily maintenance of the IT environment and help users maximise its systems.

The role offers exposure to cloud technologies with ongoing training, support and mentoring in a fast-paced, team-oriented environment.

Qualifications

• Experience providing IT user support is beneficial.
• Interest in developing technical skills and cloud technologies.
• Good communication and a customer-focused approach.

Responsibilities

• Provide first-line technical support by phone, remotely and in person.
• Log, manage and escalate service desk tickets efficiently.
• Install and configure hardware, software and peripherals.
• Maintain accurate IT asset records and technical documentation.
• Identify recurring technical issues and contribute to long-term solutions.
• Create and update clear user guides and support documentation.

Skills

Customer-focused

Strong communication

Problem-solving

Team player

Willingness to learn

Independent worker

Tools

Microsoft 365

Microsoft Azure

ITIL practices

Job description

An established and successful business is looking for a proactive and detail-oriented IT Support Technician to join its internal IT team.

This is an excellent opportunity for someone who enjoys working in a fast-paced environment and is keen to develop their technical skills while providing a high-quality support service across the organisation

What you'll do:

• Interesting projects: Contribute to initiatives that improve the way IT services are delivered across the business.
• Career development: Gain exposure to modern cloud technologies, with ongoing training, support and mentoring.
• Collaborative culture: Join a supportive team that values knowledge sharing, continuous improvement and service excellence

The Role

As an IT Support Technician, you will act as the first point of contact for technical queries and issues, helping colleagues remain productive and fully supported.

You will assist with the day-to-day maintenance of the organisation’s IT environment and help users get the most from its systems and technology.

Key Responsibilities

• Provide first-line technical support by telephone, remotely and in person.
• Log, manage and escalation service desk tickets efficiently.
• Install and configure hardware, software and peripherals.
• Maintain accurate IT asset records and technical documentation.
• Identify recurring technical issues and contribute to effective long-term solutions.
• Create and update clear, user-friendly “how-to” guides and support documentation.

About you:

You will bring:

• A positive, proactive and can-do attitude.
• A genuine interest in technology.
• Strong communication skills and a customer-focused approach.
• Excellent problem-solving skills and attention to detail.
• A willingness to learn, develop and take initiative.
• The ability to work independently and collaboratively as part of a team.

It would be beneficial, although not essential, to have:

• Experience using cloud platforms such as Microsoft 365 or Microsoft Azure.
• Familiarity with ITIL practices or service desk systems.
• Previous experience within a fast-paced technical support environment

Why Join?

If you are looking for an opportunity to develop your technical skills, contribute ideas and become part of a forward-thinking and supportive team, we would be pleased to hear from you.