IT Support Technician

Recruitment Solutions; United Kingdom; Remote; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Flexible hours

3-day induction training

Job summary

Recruitment Solutions is seeking an IT Support Technician for a home-based, 20-hours-per-week role with a long-established UK IT services company. The position is remote with training, including a 3-day induction at the offices.

You will act as the first point of contact for clients by phone and email, log issues, keep documentation, and collaborate with the team to deliver reliable Microsoft/Office 365 support and cloud-based solutions across the UK.

Qualifications

• Prior experience in an IT Helpdesk or Engineer role.
• Experience working with Cloud based Microsoft systems, servers - coupled with a strong working knowledge of Office 365.
• A professional and proactive approach
• Strong, analytical and problem-solving skills
• Ability to work independently and as part of a team

Responsibilities

• Act as the first point of contact for clients, via telephone and email.
• Log and track support issues via the company's ticket system.
• Keep accurate records and documentation.
• Collaborate with other team members.
• Receive comprehensive in-house training including a 3-day induction at company offices.

Skills

IT Helpdesk

Office 365

Cloud-based systems

Proactive approach

Analytical skills

Team collaboration

Independent work

Job description

IT Support Technician

Are you a motivated and experienced IT professional looking for a new role?

Do you possess the abilities to succeed in a support team?

Will you work well independently and as part of a team, to give the best service?

If so, then read on!

The Role

A great, long-established IT services company is looking for an enthusiastic and skilled IT Support Technician to join their team. This company provides and supports IT systems for clients across the UK, taking pride in their high level of technical expertise and professional approach.

They respect value, integrity and the environment in which they operate. This is a home-based, full time - ideal for someone who has previous IT Support experience.

What You'll Need

• Prior experience in an IT Helpdesk or Engineer role.
• Experience working with Cloud based Microsoft systems, servers - coupled with a strong working knowledge of Office 365.
• A professional and proactive approach
• Strong, analytical and problem-solving skills
• Ability to work independently and as part of a team

The Role

• Act as the first point of contact for clients, via telephone and email.
• Log and track support issues via the company's ticket system.
• Keep accurate records and documentation.
• Collaborate with other team members.
• Receive comprehensive in-house training including a 3-day induction at company offices.

The Hours & Benefits

• 20 Hours a week, home based with flexible hours available.
• Friendly and supportive team.
• Starting salary is relative to experience.

This is a wonderful opportunity to join a friendly, professional and forward-thinking company that values their people and supports further development.