IT Support Engineer - Cloud & On-Prem Specialist (Belfast)

Nostra; Belfast City District; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Company Pension

Employee Assistance Programme

Company Events

Job summary

Nostra is seeking an IT Support professional for our Belfast base to manage the IT support queue, resolve issues across the team, and document processes to improve service desk efficiency. You will support M365, perform server and laptop setups, and maintain user software and communication equipment.

Ideal candidates have AD/Server experience, strong organizational skills, and a proactive, team-focused attitude. We offer a pension, EAP, and company events at a growing MSP in Ireland.

Qualifications

• Full UK driving licence.
• Relevant experience in IT Support or Service.
• Office 365 Administration.
• Knowledge of Active Directory and Server Administration.
• Excellent organizational and interpersonal skills.
• Self-motivated with an ability to work in teams.
• Be enthusiastic, ambitious, and keen to learn new skills with a positive attitude.
• Able to prioritise and execute tasks in a high-pressure environment.
• Industry standard certifications (Microsoft, Cisco & CompTIA).

Responsibilities

• Manage the IT Support queue.
• Take ownership of IT issues and work with the team (and SMEs across the business as required), to resolve these issues.
• Document processes and procedures to increase the efficiency of the service desk team.
• Support M365 environment and perform server and laptop setups and repairs.
• Install, configure and maintain user software and communications equipment.
• Manage and communicate with third party vendor.
• Provide support on client sites as per business requirements.

Skills

IT Support

Office 365

Active Directory

Server Administration

Teamwork

Organizational Skills

Self-motivated

Prioritisation

Certifications

Tools

Microsoft 365 Admin Center

Azure

Job description

Nostra is seeking an IT Support professional for our Belfast base to manage the IT support queue, resolve issues across the team, and document processes to improve service desk efficiency. You will support M365, perform server and laptop setups, and maintain user software and communication equipment.

Ideal candidates have AD/Server experience, strong organizational skills, and a proactive, team-focused attitude. We offer a pension, EAP, and company events at a growing MSP in Ireland.