IT Support Engineer - Level 2 | Belfast (Onsite)

Reed; Belfast City District; On-site; GBP 30,000 - 38,000; Full time

Job summary

Reed in Belfast is seeking an IT Support Engineer to deliver second-line IT support within an industrious MSP environment. The role focuses on desktop virtualization, on-site and remote assistance, and ticket lifecycle management to meet SLA targets.

You will work with Windows Server, Office 365, SharePoint, networking and security technologies, with opportunities for professional growth and a collaborative team culture.

Qualifications

• Experience in an onsite IT support role.
• Proficiency with Windows Server, DHCP, DNS, and Active Directory.
• Experience with Exchange, Office 365 and SharePoint.
• Knowledge of broadband, wireless and firewall technologies.
• Familiarity with AV and backup products.
• Nice-to-have: Azure, Hyper-V, SonicWALL, Dell Switching, ConnectWise Manage/Automate.
• Strong interpersonal skills and customer service mindset.

Responsibilities

• Manage and prioritise tickets per SLA, risk, and time to resolution.
• Maintain communication with customers throughout ticket lifecycle.
• Respond to and resolve issues promptly.
• Collaborate with internal teams or client partners to resolve issues.
• Provide second-line out-of-hours support for selected systems and services.
• Participate in site-wide IT projects and changes.
• Share knowledge to improve standards and processes.

Skills

Onsite IT support

Windows Server

DHCP/DNS/AD

Exchange/Office 365/SharePoint

Broadband/Wireless/Firewalls

AV/Backup

Azure/Hyper-V/SonicWALL

ConnectWise Manage/Automate

Customer service

Problem solving

Team player

Continuous learning

Tools

ConnectWise Manage

ConnectWise Automate

Job description

Reed in Belfast is seeking an IT Support Engineer to deliver second-line IT support within an industrious MSP environment. The role focuses on desktop virtualization, on-site and remote assistance, and ticket lifecycle management to meet SLA targets.

You will work with Windows Server, Office 365, SharePoint, networking and security technologies, with opportunities for professional growth and a collaborative team culture.