IT Support Engineer (Northern Ireland)

Global Enterprise Partners; Coleraine; On-site; GBP 34,000 - 50,000; Full time

Job summary

Global Food manufacturing client requires an IT Support Engineer to deliver hardware and software support for multiple sites in Northern Ireland. You will manage desktop, printer, and mobile device support, ensure ICT standards, and participate in application rollouts.

The role is freelance/contract, 6 months initially with potential for extension. Travel to Coleraine, Omagh, and Portadown is required; GMT hours apply.

Qualifications

• Minimum 5 years of ICT support experience.
• Strong knowledge of Windows 11 and Office 365.
• Experience with Active Directory, user accounts and permissions.
• Familiarity with MECM, CrowdStrike and encryption tools is a plus.
• Ability to diagnose and resolve complex hardware/software issues.
• Strong communication skills and ability to support users at all levels.
• Self-motivated; able to work independently and under pressure.
• Willingness to travel to other company locations.

Responsibilities

• Provide remote and onsite support for desktops, laptops, printers, and mobile devices.
• Deliver and install ICT hardware and software in line with company procedures.
• Maintain accurate site documentation and contribute to the ICT knowledgebase.
• Ensure systems are patched and meet current security standards.
• Support LAN, telephony, and mobile connectivity solutions.
• Collaborate with development teams for application rollouts.
• Uphold ICT policies and standards at site level.

Skills

ICT support experience

Windows 11

Office 365

Active Directory

Troubleshooting

Communication skills

Independence

Travel willingness

Tools

MECM

CrowdStrike

Encryption tools

Job description

One of our Global Food manufacturing clients is seeking an IT Support engineer to support their Infrastructure projects.

As IT Support Engineer, you will deliver hardware and software support, manage site infrastructure, and ensure compliance with ICT standards. You'll work across multiple technologies and collaborate with users at all levels.

Responsibilities

• Provide remote and onsite support for desktops, laptops, printers, and mobile devices
• Deliver and install ICT hardware and software in line with company procedures
• Maintain accurate site documentation and contribute to the ICT knowledgebase
• Ensure systems are patched and meet current security standards
• Support LAN, telephony, and mobile connectivity solutions
• Collaborate with development teams for application rollouts
• Uphold ICT policies and standards at site level

Required Skills

• Minimum 5 years of experience in ICT support roles
• Strong knowledge of Windows 11 and Microsoft Office 365
• Experience with Active Directory, user accounts, and permissions
• Familiarity with MECM, Crowdstrike, and encryption tools is a plus
• Ability to diagnose and resolve complex hardware/software issues
• Strong communication skills and ability to support users at all levels
• Self-motivated, able to work independently and under pressure
• Willingness to travel to other company locations

Contract Details

• Start Date: ASAP
• Contract Type: Freelance/Consulting
• Duration: 6 months initial contract, possibility of permanent after 12 months.
• Workload: Full-time
• Location: Onsite, 3 days at Coleraine, 1 at Omagh, 1 at Portadown
• Timezone: GMT working hours
• Hourly Rate: TBD