IT Support Engineer

MCS Group; Lisburn and Castlereagh District; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Pension

Private healthcare

On-site in Lisburn

Job summary

MCS Group in Lisburn is seeking an IT Support Technician to provide 1st and 2nd line support across office, operational and site-based environments on-site. You will work closely with the IT Manager on infrastructure, security and digital-improvement projects, finishing every Friday at 1:30pm.

The role covers troubleshooting hardware, software, Microsoft 365, printing and networking, managing user accounts and MFA, supporting Outlook/Teams/SharePoint, and assisting with rollouts and

Qualifications

• Experience in IT support, service desk or technician roles.
• Good knowledge of Windows devices and Microsoft 365.
• Experience troubleshooting hardware, software, printing and basic networking.
• Strong communication and customer-focused approach.
• Ability to prioritise in busy environments.
• HND in Computing or equivalent qualification.
• Valid UK driving licence.

Responsibilities

• Troubleshoot hardware, software, Microsoft 365, printing, mobile-device and network-connectivity issues.
• Support Windows PCs, laptops, printers and other business technology.
• Administer user accounts, permissions, password resets and MFA.
• Assist with onboarding and leaver processes.
• Support Outlook, Teams, SharePoint, OneDrive and Microsoft Office applications.
• Install software, manage access requests and assist with licensing and updates.
• Log, prioritise and document incidents, escalating more complex issues when required.
• Assist with backups, endpoint protection, patching and routine system checks.
• Maintain IT documentation, asset records and user guidance.
• Support technology rollouts, supplier coordination and continuous-improvement projects.
• Help the business make better use of Microsoft tools and digital workflows.

Skills

Windows

Microsoft 365

IT support

Communication

Customer focus

Prioritisation

Education

HND in Computing

Tools

Microsoft Entra ID

Azure

Ticketing systems

Job description

IT Support Technician

Lisburn | £30,000-£35,000 | Pension and Private Healthcare

This is an excellent opportunity for a hands-on IT support professional who wants more than a conventional service desk position. You will provide 1st and 2nd Line support across office, operational and site-based environments while working closely with the IT Manager on infrastructure, security and digital-improvement projects. The position is fully on-site in Lisburn and offers a 1:30pm finish every Friday.

The role

As the first point of contact for day-to-day IT support, you will:

• Troubleshoot hardware, software, Microsoft 365, printing, mobile-device and network-connectivity issues.
• Support Windows PCs, laptops, printers and other business technology.
• Administer user accounts, permissions, password resets and MFA.
• Assist with onboarding and leaver processes.
• Support Outlook, Teams, SharePoint, OneDrive and Microsoft Office applications.
• Install software, manage access requests and assist with licensing and updates.
• Log, prioritise and document incidents, escalating more complex issues when required.
• Assist with backups, endpoint protection, patching and routine system checks.
• Maintain IT documentation, asset records and user guidance.
• Support technology rollouts, supplier coordination and continuous-improvement projects.
• Help the business make better use of Microsoft tools and digital workflows.

What you will need

• Previous experience in an IT support, service desk, helpdesk or technician position.
• Good working knowledge of Windows devices and Microsoft 365.
• Experience troubleshooting hardware, software, printing and basic networking issues.
• Strong communication skills and a patient, customer-focused approach.
• The ability to prioritise effectively in a busy operational environment.
• An HND in Computing or an equivalent relevant qualification.
• A valid UK driving licence.

Experience with any of the following would be beneficial:

• Microsoft Entra ID or Azure.
• Endpoint security, backup products or ticketing systems.
• ERP implementations, transitions or upgrades.
• Construction, manufacturing, production or another operational environment.
• Automation, reporting or digital workflow tools.

Package

• Salary of £30,000-£35,000.
• Pension.
• Private healthcare.
• Permanent, full-time position.
• Monday-Thursday, 8:30am-5:00pm.
• Friday, 8:00am-1:30pm.
• Fully on-site in Lisburn.