2nd Line IT Support Consultant – On-site & Travel

BCN; Northern Ireland; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

BCN Benefits

23 days holiday

Company pension

Volunteer days

Health cash plan

Life assurance

Cycle to work

Gym on-site

Team events

Job summary

BCN Group is seeking a 2nd Line Support Consultant to join our service desk in Northern Ireland, with occasional travel to client sites. You will act as escalation point for 1st line engineers, handling email and phone-based technical support and ensuring issues are resolved within SLAs.

Ideal candidates have MSP background and strong knowledge of Windows Server, O365, Azure, and security tools. A passion for IT and customer service is essential. Competitive BCN benefits and 37.5 hour week.

Qualifications

• Experience in 2nd line IT support within MSP or corporate IT environments.
• Strong knowledge of Windows Server platforms (2016/2019/2022/2025).
• Hands-on experience with O365 and related services (OneDrive, Teams).
• Familiarity with Azure, Hyper‑V/VMware, Intune/MDM, Exchange, SQL Server, SharePoint.
• Experience with storage (SAN/NAS) and antivirus (Defender/Sophos).
• Networking basics and firewall concepts (Fortinet/SonicWall).
• Excellent troubleshooting and problem-solving under SLA.
• Willingness to travel to client sites as required.

Responsibilities

• Provide 2nd line technical support for hardware and software issues.
• Log calls and maintain detailed progress notes in the helpdesk system.
• Resolve incidents and manage ticket lifecycle to meet SLA.
• Escalate complex issues to appropriate teams when needed.
• Research and implement technical solutions to resolve problems.
• Provide on-site support for clients when required.
• Deliver excellent customer service and maintain client relationships.

Skills

Windows Server

O365

Azure

Hyper-V

VMware

Intune/MDM

Exchange

SQL Server

SharePoint

SAN/NAS

Defender/Sophos

Fortinet/SonicWall

Networking

Troubleshooting

On-site Support

Driver's License

Job description

BCN Group is seeking a 2nd Line Support Consultant to join our service desk in Northern Ireland, with occasional travel to client sites. You will act as escalation point for 1st line engineers, handling email and phone-based technical support and ensuring issues are resolved within SLAs.

Ideal candidates have MSP background and strong knowledge of Windows Server, O365, Azure, and security tools. A passion for IT and customer service is essential. Competitive BCN benefits and 37.5 hour week.