IT Support Engineer

Nostra; Belfast City District; In loco; GBP 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Company Pension

Employee Assistance Programme

Company Events

Descrizione del lavoro

Nostra is seeking an IT Support professional for our Belfast base to manage the IT support queue, resolve issues across the team, and document processes to improve service desk efficiency. You will support M365, perform server and laptop setups, and maintain user software and communication equipment.

Ideal candidates have AD/Server experience, strong organizational skills, and a proactive, team-focused attitude. We offer a pension, EAP, and company events at a growing MSP in Ireland.

Competenze

• Full UK driving licence.
• Relevant experience in IT Support or Service.
• Office 365 Administration.
• Knowledge of Active Directory and Server Administration.
• Excellent organizational and interpersonal skills.
• Self-motivated with an ability to work in teams.
• Be enthusiastic, ambitious, and keen to learn new skills with a positive attitude.
• Able to prioritise and execute tasks in a high-pressure environment.
• Industry standard certifications (Microsoft, Cisco & CompTIA).

Mansioni

• Manage the IT Support queue.
• Take ownership of IT issues and work with the team (and SMEs across the business as required), to resolve these issues.
• Document processes and procedures to increase the efficiency of the service desk team.
• Support M365 environment and perform server and laptop setups and repairs.
• Install, configure and maintain user software and communications equipment.
• Manage and communicate with third party vendor.
• Provide support on client sites as per business requirements.

Conoscenze

IT Support

Office 365

Active Directory

Server Administration

Teamwork

Organizational Skills

Self-motivated

Prioritisation

Certifications

Strumenti

Microsoft 365 Admin Center

Azure

Descrizione del lavoro

Nostra is a leading Managed Service Provider (MSP) in Ireland, dedicated to delivering advanced IT solutions that enable businesses to build reliable, secure, and scalable IT foundations. With a commitment to continuous improvement, we serve a diverse range of industries, providing exceptional services that empower our clients to focus on their core business goals.

The ideal candidate would have experience in cloud infrastructure including endpoint management, Networking, Server Administration, Azure, and Office 365 as well as a solid understanding of on-premise technology including networking.

Nostra has offices in Dublin (HQ), Cork, Galway & Belfast. This role will be based in Belfast.

Responsibilities:

• Manage the IT Support queue.
• Take ownership of IT issues and work with the team (and SMEs across the business as required), to resolve these issues.
• Document processes and procedures to increase the efficiency of the service desk team.
• Support M365 environment and perform server and laptop setups and repairs.
• Install, configure and maintain user software and communications equipment.
• Manage and communicate with third party vendor.
• Provide support on client sites as per business requirements.

Qualifications and Personal Skills:

• Full UK drivers licence.
• Relevant experience in IT Support or Service.
• Office 365 Administration.
• Knowledge of Active Directory and Server Administration.
• Excellent organizational and interpersonal skills.
• Self-motivated with an ability to work in teams.
• Be enthusiastic, ambitious, and keen to learn new skills with a positive attitude.
• Able to prioritise and execute tasks in a high-pressure environment.
• Industry standard certifications (Microsoft, Cisco & CompTIA).

Some of our Benefits:

• Company Pension.
• Employee Assistance Programme.
• Company Events.

At Nostra we value our people. We are a passionate team committed to doing our best, our values are trust, accountability, expertise, people, integrity, and empathy. These values form a central part of our recruitment process. Nostra is an equal opportunity employer committed to diversity and inclusion.