Senior IT Support Engineer (Helpdesk/Field based)

Recruitment Partnership Ireland; Belfast; On-site; GBP 25,000 - 29,000; Full time

Job summary

A recruiting agency in Northern Ireland seeks a Senior IT Support Engineer to provide technical support from both an office and customer sites in Belfast. Candidates should have 5 years of IT support experience and a Diploma of Higher Education. The role offers a salary of £25,000 and benefits including additional leave, company events, and private medical insurance.

Benefits

Company events

Company pension

Discounted or free food

Free or subsidised travel

Life insurance

On-site parking

Private medical insurance

Referral programme

Wellness programme

Qualifications

• 5 years of IT support experience required.
• Desirable: experience with Cisco and major firewall technologies.
• Ability to manage and close support tickets effectively.

Responsibilities

• Provide technical support through helpdesk and fieldwork.
• Ensure timely closure of support tickets within SLA.
• Conduct preventative maintenance on customer networks.

Skills

Technical support helpdesk

Customer service excellence

Proactive maintenance

Education

Diploma of Higher Education

Tools

Windows Server

Linux

VMware

Cisco

Job description

About the job Senior IT Support Engineer (Helpdesk/Field based)

Summary of duties:

• Technical support helpdesk (east Belfast office/customer premises/from home)
• This is the priority to ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA
• On site call outs only where absolutely required and approved (by Line Manager & customer)
• Proactive preventative maintenance on customer networks
• Identify opportunities with existing customers for additional services/equipment/consultancy
• Promote the Precept brand as much as possible
• Online (social media/email) marketing/telesales generate sales leads Attend pre sales meetings Attend customer review meetings
• Become a subject matter expert on Precept services Keep abreast of new technology/solutions/methods and make suggestions to improve Precepts approach

Systems/technology in use:

• Windows server & Small Business Server MS Exchange server
• Networks and Cloud managed firewalls
• Antivirus - BitDefender/Trend AV/Avast/AVG Cloudcare, Trend, Symantec Remote Access Utilities Logmein.com, Teamviewer, MS Remote Desktop
• Precepts own in house systems based onLinux, DRBD, Opensense. TakeControl, think Backup, think MailGuard, thinkSMS, webhosting (ispconfig)
• Desirable technology experience Cisco and major firewall experience

• VMware and equivalent
• Linux experience
• Hardware maintenance
• Web development using Wordpress or Wix

Preferred (but not required) experience:

IT Helpdesk Engineer: 1 year

Salary and benefits:

• Salary: £25,000.00 per year
• Additional leave
• Company events
• Company pension
• Discounted or free food
• Free or subsidised travel
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Wellness programme

Schedule: 8 hour shift, Monday to Friday, Full time, On site

Supplemental pay types: Performance bonus

Ability to commute/relocate: Belfast: reliably commute or plan to relocate before starting work (required)

Education: Diploma of Higher Education (required)

Experience: IT support: 5 years (required)

For more information or to submit an application email: [e-mail]