IT Support Engineer Apprentice — Start Your Crypto Tech Career

CryptoproNetwork; Greater London; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Retirement planning

30 days holiday

Free lunches

Hybrid work pattern

CSR charity matching

Job summary

GSR is offering an IT Engineer Apprentice position in London, combining hands-on IT support with a Level 3 Information Communications Technician qualification at BPP. The role spans four days of tech support for macOS devices, SaaS platforms, and workplace tech, plus one day of structured learning.

You will work with seasoned engineers, with mentoring and a focus on practical learning, mandatory curiosity, and willingness to learn. No prior commercial IT experience required.

Qualifications

• A genuine interest in technology and how things work.
• Strong attention to detail and a logical approach to solving problems.
• Clear communication skills and confidence working with different people.
• Reliability, professionalism, and a willingness to learn.

Responsibilities

• Help colleagues resolve hardware, software, connectivity, and access issues.
• Set up and support laptops, user accounts, and workplace technology.
• Assist with the cloud-based tools and software used across the business.
• Support employee onboarding, device management, software updates, and routine maintenance.
• Keep support tickets, equipment records, and technical guides accurate and up to date.
• Explore how AI, scripting, and automation can improve everyday IT support.

Skills

Curiosity about technology

Attention to detail

Clear communication

Willingness to learn

Reliability

Education

A-Levels or equivalent

Tools

macOS

AI tools

Scripting

Job description

GSR is offering an IT Engineer Apprentice position in London, combining hands-on IT support with a Level 3 Information Communications Technician qualification at BPP. The role spans four days of tech support for macOS devices, SaaS platforms, and workplace tech, plus one day of structured learning.

You will work with seasoned engineers, with mentoring and a focus on practical learning, mandatory curiosity, and willingness to learn. No prior commercial IT experience required.