IT Support Engineer

Identify Solutions; Barry; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Fixed-term contract

Salary up to £30,000 per year plus ben

Job summary

Identify Solutions, based in the United Kingdom, is seeking an IT Support Engineer for a 12-month fixed-term contract. The role covers 1st/2nd line support for hardware, software and connectivity, ticket management, device deployments, and on-site as well as remote user support across multiple locations.

Key requirements include strong Microsoft 365 and Azure experience, Windows networking fundamentals, solid troubleshooting, and excellent communication and customer service skills.

Qualifications

• Experience in IT support, service desk, or 1st/2nd line role
• Strong Microsoft 365 knowledge
• Good Windows environments and networking fundamentals
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Microsoft Azure experience
• Salesforce exposure
• Relevant Microsoft or CompTIA certifications

Responsibilities

• Deliver 1st and 2nd line support for hardware, software and connectivity issues
• Manage and resolve helpdesk tickets
• Configure and deploy laptops, desktops and peripherals
• Support Microsoft 365 and Azure environments
• Troubleshoot networking and user-related issues
• Provide onsite support and assist remote users across multiple locations

Skills

1st/2nd line support

Microsoft 365

Networking fundamentals

Troubleshooting

Communication

Customer service

Microsoft Azure

Salesforce

Certifications

Job description

Salary: £25,000 - 30,000 per year

Requirements:

• Previous experience in an IT Support, Service Desk or 1st/2nd Line role
• Strong Microsoft 365 knowledge
• Good understanding of Windows environments and networking fundamentals
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Microsoft Azure experience
• Salesforce exposure
• Relevant Microsoft or CompTIA certifications

Responsibilities:

• Deliver 1st and 2nd line support for hardware, software and connectivity issues
• Manage and resolve helpdesk tickets
• Configure and deploy laptops, desktops and peripherals
• Support Microsoft 365 and Azure environments
• Troubleshoot networking and user-related issues
• Provide onsite support and assist remote users across multiple locations

Technologies:

• Azure
• Hardware
• Support
• Microsoft 365
• Salesforce
• Windows
• Office 365
• Cloud

More:

We are a leading aerospace organisation based in St Athan, South Wales, offering a 12-month fixed-term contract with a salary of up to £30,000 per annum plus benefits. This is a varied IT Support Engineer role within a busy operational environment, providing exposure to Microsoft technologies, networking and end-user support. We are looking for someone ready to take the next step in their IT career and join our team as the go-to person for day-to-day IT support.

last updated 36 week of 2026