IT Support Engineer - 1st & 2nd Line

eRecruitSmart; Bracknell; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

In‑house training

Free on-site parking

Office engagement events

Pension

Discount

Job summary

eRecruitSmart is seeking an IT Support Engineer to join a growing Bracknell team. You will provide first and second‑line IT support across hardware, software and day‑to‑day IT operations, working with the IT Manager to keep systems running smoothly.

The role covers Windows and macOS support, Microsoft 365 administration, device setup and account provisioning. It offers a busy, hands‑on environment with on‑site parking and one flexible day at home.

Qualifications

• Experience in an IT support environment
• Strong knowledge of Windows OS and macOS
• Experience setting up computers and peripherals
• MS 365 administration including user accounts and licenses
• Ability to troubleshoot logically and methodically
• Excellent verbal and written communication skills
• Good organisational skills and prioritisation

Responsibilities

• Provide first and second-line IT support across hardware, software, connectivity, printing, meeting rooms and mobile devices
• Set up and configure laptops, desktops, phones and other equipment, including Windows enrollment with Intune and Autopilot; support Apple devices via MDM
• Manage joiners/movers/leavers accounts, licences, groups, mailboxes, Teams and MFA
• Provision and manage access to business systems including NetSuite, Shopify and Sigma
• Maintain hardware asset register, warranties and stock of equipment
• Support the 3CX telephony platform and UniFi network; provide first-line network support
• Monitor key data processes and investigate failed, rejected or mismatched records
• Support GDPR requests and user access reviews; promote good security practices
• Create internal documentation and identify process improvements

Skills

IT support

Windows

macOS

Microsoft 365

Problem solving

Communication

Organizational skills

Job description

Are you an IT support professional who enjoys solving problems, helping people and getting involved with a broad range of systems and technology?

Our client is looking for an IT Support Engineer to join their growing business in Bracknell. Working closely with the IT Manager, you'll provide first and second-line support across the company while helping to keep its systems, devices and day-to-day IT operations running smoothly.

This is a varied, hands‑on role where you'll be supporting colleagues, administering Microsoft 365 and business systems, setting up equipment and user accounts, troubleshooting technical issues and helping improve the processes behind a growing organisation.

It's an excellent opportunity for someone with IT support experience who is ready to broaden their technical knowledge, take on more responsibility and continue developing their skills.

What you’ll be doing

As the IT Support Engineer, you’ll be a key point of contact for colleagues across the business, taking ownership of day-to-day IT queries and providing practical, friendly support.

Your responsibilities will include:

• Providing first and second-line support across hardware, software, connectivity, printing, meeting rooms and mobile devices
• Setting up and configuring laptops, desktops, phones and other equipment, including enrolling Windows devices using Microsoft Intune and Windows Autopilot and supporting Apple devices through MDM
• Managing IT requirements for joiners, movers and leavers, including Microsoft Entra ID accounts, licences, groups, mailboxes, Teams access and MFA
• Provisioning and managing access to business systems including NetSuite, Shopify and Sigma
• Maintaining the company's hardware asset register, warranties and stock of equipment
• Supporting the 3CX telephony platform and providing first-line support for the company's UniFi office network
• Monitoring important operational data processes and investigating failed, rejected or mismatched records
• Supporting GDPR requests, user‑access reviews and good security practices around devices, access and account offboarding
• Creating clear internal documentation and identifying repetitive or inefficient processes where improvements can be made

What we’re looking for

We’re looking for someone who is naturally curious about technology, enjoys working through problems logically and is comfortable being the person colleagues turn to when something isn’t working.

You’ll ideally have:

• Previous experience within an IT support environment
• Good knowledge of Windows and confidence supporting macOS users
• Experience setting up and troubleshooting computers, devices and peripherals
• Working knowledge of Microsoft 365 administration, including user accounts, licensing, Exchange Online, Teams and SharePoint
• Strong problem‑solving skills and the ability to investigate issues logically from start to finish
• Excellent communication skills, with the ability to explain technical issues clearly to non‑technical colleagues
• Good organisational skills and the ability to prioritise competing requests

Most importantly, you’ll be someone who enjoys learning, takes ownership and is happy working in a busy, growing business where no two days are quite the same.

About the hours and rewards

This is a full‑time position working Monday to Friday, 9.00am to 5.30pm, primarily from our client’s Bracknell office with one flexible day working from home.

You’ll receive:

• £32,000 - £35,000 per annum depending on experience
• 20 days' holiday plus bank holidays
• Company discount
• Office engagement events
• In‑house training and development
• Workplace pension
• Free on-site parking

You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.