IT Support Engineer - 1st & 2nd Line

eRecruitSmart; Binfield; Hybrid; GBP 32,000 - 35,000; Full time

Job summary

eRecruitSmart in Bracknell, UK is seeking an IT Support Engineer to join a hands-on team on a hybrid basis. The role covers first/second-line support, device setup, and managing access across systems, with focus on Microsoft 365, Intune and Entra ID.

The position is full-time, Monday to Friday, 9:00–17:30, based mainly in the Bracknell office with one flexible day working from home. Salary ranges from £32,000 to £35,000 per year, plus benefits.

Qualifications

• Experience in an IT support environment.
• Proficient with Windows; confident supporting macOS users.
• Experience setting up and troubleshooting computers, devices and peripherals.
• Experience with Microsoft 365 administration (user accounts, licensing, Exchange Online, Teams, SharePoint).
• Strong problem-solving skills and logical investigation.
• Excellent communication and ability to explain technical issues to non-technical colleagues.
• Must reside in the UK and be eligible to work.

Responsibilities

• Provide first and second-line support across hardware, software, connectivity, printing, meeting rooms and mobile devices.
• Set up and configure laptops, desktops, phones and other equipment, including enrolling Windows devices using Microsoft Intune and Windows Autopilot and supporting Apple devices through MDM.
• Manage IT requirements for joiners, movers and leavers, including Microsoft Entra ID accounts, licences, groups, mailboxes, Teams access and MFA.
• Provision and manage access to business systems including NetSuite, Shopify and Sigma.
• Maintain the company's hardware asset register, warranties and stock of equipment.
• Support the 3CX telephony platform and provide first-line support for the company's UniFi office network.
• Monitor important operational data processes and investigate failed, rejected or mismatched records.
• Support GDPR requests, user-access reviews and good security practices around devices, access and account offboarding.
• Create clear internal documentation and identify repetitive or inefficient processes where improvements can be made.

Skills

IT Support

Windows

macOS

Microsoft 365 administration

Problem solving

Communication

Organisation

Tools

Intune

Windows Autopilot

Entra ID

MFA

NetSuite

Shopify

Sigma

3CX

UniFi

Job description

Salary: £32,000 - 35,000 per year

Requirements:

• Previous experience within an IT support environment
• Good knowledge of Windows and confidence supporting macOS users
• Experience setting up and troubleshooting computers, devices and peripherals
• Working knowledge of Microsoft 365 administration, including user accounts, licensing, Exchange Online, Teams and SharePoint
• Strong problem-solving skills and the ability to investigate issues logically from start to finish
• Excellent communication skills, with the ability to explain technical issues clearly to non-technical colleagues
• Good organisational skills and the ability to prioritise competing requests
• You must reside in and have eligibility to work in the UK

Responsibilities:

• Provide first and second-line support across hardware, software, connectivity, printing, meeting rooms and mobile devices
• Set up and configure laptops, desktops, phones and other equipment, including enrolling Windows devices using Microsoft Intune and Windows Autopilot and supporting Apple devices through MDM
• Manage IT requirements for joiners, movers and leavers, including Microsoft Entra ID accounts, licences, groups, mailboxes, Teams access and MFA
• Provision and manage access to business systems including NetSuite, Shopify and Sigma
• Maintain the companys hardware asset register, warranties and stock of equipment
• Support the 3CX telephony platform and provide first-line support for the companys UniFi office network
• Monitor important operational data processes and investigate failed, rejected or mismatched records
• Support GDPR requests, user-access reviews and good security practices around devices, access and account offboarding
• Create clear internal documentation and identify repetitive or inefficient processes where improvements can be made

Technologies:

• Hardware
• Support
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile
• Network
• Security
• SharePoint
• Shopify
• Windows
• Office 365

More:

We are a growing business based in Bracknell, and we are looking for an IT Support Engineer to work closely with our IT Manager in a varied, hands-on role. This is a full-time position, Monday to Friday from 9.00am to 5.30pm, primarily based in our Bracknell office with one flexible day working from home. We offer a salary of £32,000 to £35,000 per annum depending on experience, 20 days holiday plus bank holidays, company discount, office engagement events, in-house training and development, a workplace pension and free on-site parking. This is an excellent opportunity to broaden your technical knowledge, take on more responsibility and develop your skills in a supportive, fast-moving environment.

last updated 36 week of 2026