IT Support Engineer – 1st/2nd Line (Microsoft 365)

Identify Solutions; Barry; On-site; GBP 18,000 - 30,000; Full time

Job summary

Identify Solutions is seeking an IT Support Engineer in St Athan, South Wales, on a 12-month fixed-term contract. You will provide day-to-day IT support across a busy environment, resolving issues, managing tickets and ensuring systems stay operational.

The role covers 1st/2nd line support, strong Microsoft 365 knowledge, Windows and networking basics, plus excellent troubleshooting and customer service. Desirable Azure experience and certifications are a plus.

Qualifications

• Experience in an IT Support, Service Desk or 1st/2nd Line role.
• Strong Microsoft 365 knowledge.
• Good understanding of Windows environments and networking fundamentals.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service skills.

Responsibilities

• Deliver 1st and 2nd line support for hardware, software and connectivity issues.
• Manage and resolve helpdesk tickets.
• Configure and deploy laptops, desktops and peripherals.
• Support Microsoft 365 and Azure environments.
• Troubleshoot networking and user-related issues.
• Provide onsite support and assist remote users across multiple locations.

Skills

1st/2nd Line

Microsoft 365

Windows Networking

Troubleshooting

Customer Service

Job description

Identify Solutions is seeking an IT Support Engineer in St Athan, South Wales, on a 12-month fixed-term contract. You will provide day-to-day IT support across a busy environment, resolving issues, managing tickets and ensuring systems stay operational.

The role covers 1st/2nd line support, strong Microsoft 365 knowledge, Windows and networking basics, plus excellent troubleshooting and customer service. Desirable Azure experience and certifications are a plus.