IT Support Engineer

Eden Scott; Auchterarder; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading organisation is seeking an IT Support Engineer for an initial 2-month contract, based in Auchterarder, Scotland. The ideal candidate will support a Windows 11 upgrade project, handling hardware tasks and providing exceptional IT support. Candidates should have 1–3 years of experience in IT support and be comfortable with hardware upgrades. This role requires strong organisational skills and excellent communication abilities, along with the attitude to thrive in a fast-paced environment.

Qualifications

• 1–3 years’ experience in IT support (1st & 2nd line support).
• Comfortable with hardware upgrades, including memory and disk replacement.
• Familiarity with Microsoft 365, Windows, and macOS.

Responsibilities

• Act as the first point of contact for IT-related issues.
• Log, diagnose, and resolve technical issues.
• Provide hands-on troubleshooting for hardware and software.

Skills

IT support experience (1st & 2nd line)

Hardware upgrades

Microsoft 365 proficiency

Organisational skills

Excellent communication

Job description

IT Support Engineer (1st and 2nd line support) – Initial 2-Month Contract (Potential Extension)

Start Date: ASAP

OUTSIDE IR35

A leading organisation is seeking a proactive, detail-oriented IT professional for an initial 2-month contract, with the possibility of extension depending on workload. This role is ideal for someone who thrives in a fast-paced environment and enjoys hands‑on technical challenges.

The focus:

You will be supporting a Windows 11 upgrade project, which includes replacing memory and hard disks in laptops undergoing the upgrade. Prior experience with similar hardware tasks will be advantageous.

Key responsibilities

• Act as the first point of contact for IT-related issues, delivering exceptional customer service
• Log, diagnose, and resolve technical issues following ITIL processes
• Provide hands‑on troubleshooting for hardware, software, and network issues
• Assist with laptop/desktop setup, configuration, and maintenance
• Support IT projects, including system upgrades and hardware refreshes
• Ensure adherence to cybersecurity best practices

What is required

• 1–3 years’ experience in IT support (1st & 2nd line support)
• Comfortable with hardware upgrades (memory and disk replacement)
• Familiarity with Microsoft 365, Windows, and macOS
• Strong organisational skills and ability to work independently
• Excellent communication and a positive, “can‑do” attitude

Interested?

Apply today to be part of a collaborative team delivering a seamless Windows 11 upgrade while maintaining high standards of IT support.