IT Support Engineer

Nub News; Warwick; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Referral scheme up to £1,000

Job summary

Nub News is seeking an IT Support Engineer for a permanent, onsite role in Warwick. You will provide first-line IT support across desktops, laptops, and network-connected devices, and manage service desk tickets to keep colleagues productive.

The role requires strong Windows knowledge, excellent communication, and a proactive, customer-focused approach; travel between local sites and occasional out-of-hours work may be required.

Qualifications

• Experience in a service desk or first-line IT support role.
• Strong knowledge of Microsoft desktop operating systems and applications.
• Excellent phone communication skills.
• Ability to log and document incidents accurately.
• Willingness to travel between Warwick sites.
• Flexibility to work occasional out-of-hours or overtime.
• Proactive and customer-focused approach.

Responsibilities

• Provide first-line IT support across desktops, laptops, and network-connected devices.
• Manage and resolve service desk tickets in a timely manner.
• Install, configure and maintain hardware and software in line with IT standards.
• Create and maintain IT documentation and user guides/training materials.
• Support IT projects and administration tasks.
• Provide on-site IT support across Warwick locations.

Skills

Service desk

First-line IT support

Microsoft Windows

Troubleshooting

Communication skills

IT documentation

Customer-focused

Travel between sites

Overtime flexibility

Education

IT-related qualifications or equivalent experience

Job description

WhereWarwickWhatI.T. & CommunicationsTypePermanentSalaryAnnualIT Support EngineerWarwick - 5 days onsite£29,000 to £32,000VIQU has partnered with a leading UK manufacturer to recruit an IT Support Engineer. This hands-on IT Support Engineer role provides first-line support across desktops, laptops, network-connected devices and core business systems, helping colleagues stay connected, productive and supported. The successful IT Support Engineer will manage service desk tickets, troubleshoot technical issues and support users across local Warwick sites.Key Responsibilities• Provide first-line IT support with a strong focus on user experience and timely resolution• Manage and resolve service desk tickets• Support desktops, laptops, network-connected devices and core business systems• Log, prioritise, progress and accurately document incidents and requests• Work with third-party suppliers and escalate issues to second- and third-line support where required• Install, configure and maintain hardware and software in line with IT standards and procedures• Create and maintain IT documentation and user training materials• Support IT projects and administration tasks• Provide on-site IT support across Warwick locationsKey Requirements• Experience in a service desk or first-line IT support role• Strong knowledge of Microsoft desktop operating systems and applications• Confident troubleshooting skills with the ability to prioritise and multitask• Excellent communication skills, particularly over the phone• Experience creating or maintaining IT documentation and providing user guidance or training• A proactive, self-motivated and customer-focused approach• IT-related qualifications or equivalent experience• Flexibility to travel between local sites• Flexibility to work occasional out-of-hours or overtime when requiredApply in confidence with Donatella Da Silva at VIQU IT.Know someone suitable? Earn up to £1,000 through our referral scheme (terms apply). Follow us on IT Recruitment.