Senior IT Support Analyst

VIQU Limited; Bristol; On-site; GBP 35,000 - 37,500; Full time

Benefits offered by this job

Referral bonus £1,000

Job summary

VIQU Limited in Bristol is seeking a Senior IT Support Analyst to join a growing building services organisation. You will support a Microsoft-first environment, lead 2nd–3rd line tickets and contribute to IT projects, security, automation and ERP work.

Reporting to the Head of IT, you will administer Microsoft 365, Intune and Azure, support 300+ end users, and help drive Defender security, DR readiness and cloud initiatives in a dynamic team.

Qualifications

• Senior IT support experience at 2nd to 3rd line tier, independently handling tickets.
• Hands on experience with Microsoft 365 administration, Intune, and Windows 11.
• Exposure to Azure cloud and virtual infrastructure (Hyper-V/ VMware).
• Experience with security tools like Microsoft Defender.
• Understanding of networking fundamentals.
• Interest in automation and AI.
• Strong communication and stakeholder management skills.
• Experience with Dynamics 365 would be advantageous.

Responsibilities

• Administer and optimise Microsoft 365 environment including Exchange Online, SharePoint, Teams as well as Azure cloud services.
• Provide IT support to 300+ end users.
• Implement and maintain Intune, AD and Entra ID solutions.
• Assist with ongoing IT projects (e.g. Dynamics 365 implementation).
• Conduct security assessments using Defender and maintain disaster recovery systems.

Skills

2nd-3rd line support

ITIL service delivery

Communication skills

Stakeholder management

Automation & AI interest

Tools

Microsoft 365

Intune

Windows 11

Azure

Hyper-V

VMware

Microsoft Defender

Exchange Online

SharePoint

Teams

Entra ID

Active Directory

Dynamics 365

Job description

Senior IT Support Analyst

Bristol

£35,000 - £37,500 per annum

VIQU have partnered with a growing building services organisation in Bristol who are hiring

This role would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security.

The ideal candidate will have hands on experience proving 2nd - 3rd line support in a Microsoft environment, and capable of leading service management and project delivery.

Experience required for the Senior IT Support Analyst

• Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently.
• Hands on experience with Microsoft 365 administration, Intune, and Windows 11.
• Exposure to Azure cloud, and virtual infrastructure (Hyper-V/ VMware).
• Experience with security tools like Microsoft Defender.
• Understanding of networking fundamentals.
• Interest in automation and AI.
• Strong communication and stakeholder management skills.
• Experience with Dynamics 365 would be advantageous.

Job Duties of the Senior IT Support Analyst

• Administer and optimise Microsoft 365 environment including Exchange Online, SharePoint, Teams as well as Azure cloud services.
• Provide IT support to 300+ end users.
• Implement and maintain Intune, AD and Entra ID solutions.
• Assist with ongoing IT projects (e.g. Dynamics 365 implementation).
• Conduct security assessments using Defender and maintain disaster recovery systems.

Do you know someone great? We'll thank you with up to £1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment