Help Desk Operator

VIQU Ltd; Warwick; On-site; GBP 29,000 - 32,000; Full time

Job summary

VIQU Ltd is recruiting a Helpdesk Operator to provide first-line IT support from Warwick onsite. You’ll work across a Microsoft environment including Intune, Entra ID, Microsoft 365, and Windows 11, handling devices, printers and business systems.

Strong customer focus and troubleshooting skills are essential. You will log and prioritise tickets, assist with user accounts, and offer remote and face-to-face support across Warwick and wider UK locations, ensuring documentation and guides are up to

Qualifications

• Proven experience in a Service Desk or first-line IT support.
• Hands-on experience with Microsoft 365, Windows 11 and desktop applications.
• Experience with Microsoft Intune and Entra ID.
• Strong troubleshooting across hardware, software and printers.
• Experience with SharePoint desirable.
• Good understanding of Active Directory and user account administration.
• Excellent customer service and communication skills.
• Ability to manage multiple tickets effectively.
• Proactive problem-solving and willingness to develop technically.

Responsibilities

• Act as the first point of contact for IT support requests, providing effective first-line technical assistance
• Log, prioritise, investigate and resolve service desk tickets within agreed processes
• Troubleshoot Windows 11, Microsoft 365, desktop hardware, printers, mobile devices and business systems
• Support and administer user devices through Microsoft Intune
• Assist with user accounts, access and devices across Microsoft Entra ID and Active Directory
• Provide remote and face-to-face technical support to users across Warwick and wider UK locations
• Set up, configure and maintain IT equipment, applications and user devices
• Support SharePoint and other Microsoft business applications
• Create and maintain user guides, training materials and IT documentation
• Work closely with infrastructure teams and external suppliers to investigate and resolve technical issues

Skills

Microsoft 365

Windows 11

Microsoft Intune

Entra ID

First-line IT support

Customer service

Tools

Active Directory

SharePoint

Printers

Job description

Helpdesk Operator

Warwick - Onsite

£29,000 - £32,000

VIQU are partnering with a leading organisation to recruit a Helpdesk Operator to provide first-line IT support across the business. This is a hands-on opportunity for an experienced Service Desk professional to broaden their technical knowledge while supporting users across multiple UK locations. The successful candidate will work across a varied Microsoft environment, including Intune, Entra ID, Microsoft 365 and Windows 11, alongside hardware, mobile devices, printers and business systems. This is an ideal opportunity for someone with a strong customer-focused approach who enjoys troubleshooting and wants to continue developing their IT career within a busy support environment.

Key Responsibilities of the Helpdesk Operator:

• Act as the first point of contact for IT support requests, providing effective first-line technical assistance
• Log, prioritise, investigate and resolve service desk tickets within agreed processes
• Troubleshoot Windows 11, Microsoft 365, desktop hardware, printers, mobile devices and business systems
• Support and administer user devices through Microsoft Intune
• Assist with user accounts, access and devices across Microsoft Entra ID and Active Directory
• Provide remote and face-to-face technical support to users across Warwick and wider UK locations
• Set up, configure and maintain IT equipment, applications and user devices
• Support SharePoint and other Microsoft business applications
• Create and maintain user guides, training materials and IT documentation
• Work closely with infrastructure teams and external suppliers to investigate and resolve technical issues

Key Experience Required of the Helpdesk Operator:

• Proven experience working within a Service Desk, Helpdesk or first-line IT support environment
• Strong hands-on experience supporting Microsoft 365, Windows 11 and desktop applications
• Practical experience with Microsoft Intune and Entra ID
• Strong troubleshooting experience, particularly across hardware, software and printer-related issues
• Experience with SharePoint would be highly desirable
• Good understanding of Active Directory and user account administration
• Strong customer service and communication skills, with the ability to support users at different technical levels
• Ability to manage and prioritise multiple support tickets and tasks effectively
• A proactive approach to problem-solving with a genuine desire to develop technical